Customer Service Sales

ZACHARY NICHOLAS

*************@*****.*** 517-***-**** MIDLAND, MI 48642

PROFESSIONAL SUMMARY: Highly motivated and hardworking college student on the brink of graduation, poised to bring dedication and enthusiasm to your team. Committed to contributing my skills and knowledge to benefit your company’s growth and success. Eager to learn, adapt, and make a positive impact as I embark on my professional journey.

SKILLS:

Customer Service

Time Management

Product and Service Sales

Money Handling

Microsoft Excel & Outlook

Product Promotion

Verbal & Written Communication Skills

Social Perceptiveness

WORK HISTORY:

Youth Basketball Program Coordinator

Greater Midland Community Center – Midland, MI January 2022 – Present

Organized special events and activities to boost youth engagement in the community

Led and trained staff to be efficient and effective, and guided early employment programs for teenagers

Increased numbers through strategic advertising and marketing

Responded to all comments and concerns from customers

Provided leadership, guidance, and support to staff members

Crew Foreman

College Works Painting – Howell, MI April 2021 – August 2021

Troubleshoot equipment problems, completed repairs, and maintenance actions

Settled crew member disputes by addressing problems quickly and providing successful mediation

Led teams focused on managing and improving painting skills

Reached out to suppliers to resolve material issues and to maintain schedules

Server

Two Fogs – Howell, MI August 2020 – April 2021

Served food and beverages promptly with focused attention to customer needs

Worked with POS system to place orders, manage bills, and handle complimentary items

Cultivated warm relationships with regular customers

Maintained clean and organized dining areas to uphold restaurant hygiene standards

EDUCATION: Northwood University, Midland MI

BBA- Management Expected Graduation: May 2024

Major- Business Management

Minor- Entrepreneurship

Northwood University International Auto Show

oTeam Genesis, 2022

oTeam Mazda, 2021

Community Service

REFERENCES:

Devon Gilliam- Athletic Director at Greater Midland Community Center

989-***-**** ********@**************.***

Ken Samples- Previous Basketball Coach

248-***-**** **********@*****.***

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