Customer Service Medical Billing

Amy Shifton

***** **** **. ** **** Creek, WA ****2 Phone: 253-***-**** Fax: 425-***-****

***.*******@*****.***

Objective: To join an expansive team in the larger goal of helping patients attain goals in the expansive world of healthcare.

Education

Medical Front Office Certification – 2014

Lake Washington Institute of Technology – Kirkland, WA Medical Billing and Coding - 2013

Lake Washington Institute of Technology – Kirkland, WA Qualifications

With one of my most recent employements in an optical clinic I work daily helping patients with an auto refractor, visual field computer and a brand new Topcon OCT. Love working with teams to better patient outcomes and goals. I am detail oriented keeping files up to date and directing records where they need to go. I have very ledgible handrwitting, majority of my past jobs have me writing the outgoing envelopes and other outgoing information.

I strive to help patients and the clinic within necessary means. The goal is to have provider/clinic/s and teams and the patient in unison. Having worked hands on with patients I strive to make people smile. Stressfull situations are more confruntable when a bit of cheer is brought.

I have 8 years of medical office experience as well as 8+ years Customer Service. Some of my qualifications are as follows; Medical Office and Billing Certifications, Medical Terminology and Pharmacology, flexible, hardworking contributor, and frequent use of Microsoft Office: Word, Excel, PowerPoint, Publisher, and Outlook. Work Experience

Childrens Therapy Of Woodinville PSR July 2023 - Nov 2023 Northshore Eyecare November 2022 - July 2023

Optometric Assistant/PSR/Billing

Performed pretesting such as visual field, IOP, well trained on TOPCON OCT Maestro2 3D Fundus camera. Have a working understanding of when an image needs providers attention before her review with the patient. Administered dilation drops when the appointment called for it such as medical visits for glaucoma, diabetic eye exams and cataract eye exams. Worked with multiple care centers to make sure referrals were recieved and liasoned to get the patient care with the nessisary specialists. Did minor medical billing to help out our single doctor practice. Minor and James Surgical Specialist PSR September 2022 - Nov 2022 Proliance Walk-in Clinic PSR July 2022 - August 2022 Frontier Dermatology PSR Nov 2021 - July 2022

Multiline phone systems, floated to multiple locations in the PNW weekly, multiprovider/multilocation appointment scheduling. Evergreen Radia PSR May 2021 - Nov 2021

Bel-Red Oral and Maxiliofacial Surgery May 2021- May 2021 Surgical Front Office PSR

Crossover Healthcare Oct 1 2017- May 2021

Microsoft Health Center

Redmond, WA

Host (Patient Service Representative)

Patient liaison

Communications coordination

Billing accuracy correction for subcontractor

Medical Asepsis

Large scale phone system, high patient load, rooming patients, directing incoming medical records to the correct provider, understanding basic symptoms to determine if immediate nurse/provider care is needed.

Premise Healthcare May 2016 - Sept 2018

Microsoft Health Center

Redmond, WA

Patient Service Specialist

Medical Billing and Coding

Proofreading and processing medical coding

Aiding medical providers in coding office visits to be process through superbills Working with the medical billers to fix errors on medical bills Hanger Clinic (Employed by Temp agency AllMedical) Nov 10th 2015 - May 01 2016 Everett, WA

Patient Service Specialist

In charge of processing patient call reminders

Main call representative

Appointment Scheduling

Patient provider chart coordination

Sea Mar Mar 18 2015 – Aug 01 2015

Everett, WA

(Apprentice)Patient service specialist volunteer position Referral Coordinator Assistant

Medical Asepsis activity

Amazon Fresh 2007-2010

Bellevue, WA

Fulfillment Center Associate

Hired as temp part-time worker promoted to full-time direct worker Picked and packed consumer, household and fresh items in warehouse Walked up to 11 miles a shift; known for high pick rate and meeting goals Costco (Highest grossing store in the Puget Sound) 2004-2007 Federal Way, WA

Store Associate

Assisted customers in locating items, selecting purchases and load-outs Cross-trained as cashier, stocking, fulfillment

Known for ability to rapidly locate needed items throughout store Performed heavy repetitive lifting to off-load had stock items Worked a variety of departments and respond to call-ins and overtime requests Safeway 1999-2004

(Highest grossing store in the Puget Sound) Maple Valley, WA Customer Service Desk

Started out working at Safeway as a courtesy clerk, later trained throughout the store which included: helper clerk, bakery clerk, shelf stocker clerk and video customer service department.

Always readily available to work on short notice.

EDUCATION

•Lake Washington Institute of Technology 2011-2014 Kirkland, WA

Medical Billing and Coding Certification

Medical Office Assistant Certification

•Green River CC 2011- 2014

Auburn, WA

Basic Courses

•Kentlake High School 1997-1999

Kent, WA

Courses included computer applications, math, photography, and science.

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