Customer Service Representative / Manager

My objective in life is to find a company that I can grow and thrive with. One that cares about its customers and employees alike. I am looking to expand my portfolio and knowledge of all things business related. I am also open to traveling or permanently relocating for the perfect opportunity.

Experience

[ May 2013 ]–[ August 2023 ]

Job Title: [ Knowledge Management Specialist ]

Prior Role: [ Customer Relations Manager II ]

Farmers Insurance Group

Miamisburg, Ohio

Update the knowledge base to which all employees reference, working with multiple Business & Vendor partners, work with multiple computer programs to create articles for different job functions / units, able to problem solve by asking ‘to the point’ questions. Also managed the Resource Team of 12 where we help customer service representatives with answers & solutions to problems / issues they may face while taking customer Auto & Home insurance calls. A Team Lead on multiple group projects. Handled elevated, frustrated customers as a Manager, Create scheduling, approving Payroll, giving feedback to employees during reviews. *Farmers let go of 2,400 people due to reorganization is the only reason I am no longer working there after 10 wonderful years.

[ May 2010 ] – [ June 2013 ]

Job Title: [ Store Manager ]

Ameristop Food Mart

Huber Heights, Ohio

Customer Service, cash handling, making bank deposits, Payroll, Scheduling, Inventory, creating/checking orders, lottery experience, quality control.

[ 2008 ] – [ 2010 ]

Job Title: [ Lead Service Agent ]

United Telemanagement Corp

Dayton, Ohio

Incoming calls for service & billing of non-medical hospital services, subcontract for FIRE / EMS services, multiple computer system, customer service, HIPPA law knowledgeable.

Education

[ January 2022 – Present ]

[ Penn Foster College ]

Business Management 3.05 GPA

Marketing, Analytical Skills, Accounting Skills, Skilled in Microsoft Excel, Word, PowerPoint, Outlook, 365

[ 1998 – 2002 ]

[ Wayne High School ]

[ Huber Heights, Ohio ]

General Studies, 3.50 GPA

Computer skills, communications, business classes, general education

References

Keith Kinder – Amazon

Dayton, Ohio 937-***-****

Ashley Stratenberger – Farmers Insurance Group Miamisburg, Ohio 937-***-****

Stefanie Griffin – Farmers Insurance Group

Miamisburg, Ohio 937-***-****

[ Danielle ]

[ OConnor ]

[ Customer Service / Business Manager ]

Phone:

937-***-****

Email:

********.**********@*****.***

Website:

https://www.linkedin.com/danielle-oconnor84

Address

522 Lemoyne Drive

Huber Heights, Ohio 45424

Skills:

Type 70 words per minute.

Customer Service driven

Organized

Punctual

Multi – tasker

Problem Solver

Excels in Microsoft 365

Skilled in Linux, DOS & Unix

Overachiever

ServSafe Certified

Fork Lift Trained & Certified

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