Customer Service Representative / Manager
Resume:
My objective in life is to find a company that I can grow and thrive with. One that cares about its customers and employees alike. I am looking to expand my portfolio and knowledge of all things business related. I am also open to traveling or permanently relocating for the perfect opportunity.
Experience
[ May 2013 ]–[ August 2023 ]
Job Title: [ Knowledge Management Specialist ]
Prior Role: [ Customer Relations Manager II ]
Farmers Insurance Group
Miamisburg, Ohio
Update the knowledge base to which all employees reference, working with multiple Business & Vendor partners, work with multiple computer programs to create articles for different job functions / units, able to problem solve by asking ‘to the point’ questions. Also managed the Resource Team of 12 where we help customer service representatives with answers & solutions to problems / issues they may face while taking customer Auto & Home insurance calls. A Team Lead on multiple group projects. Handled elevated, frustrated customers as a Manager, Create scheduling, approving Payroll, giving feedback to employees during reviews. *Farmers let go of 2,400 people due to reorganization is the only reason I am no longer working there after 10 wonderful years.
[ May 2010 ] – [ June 2013 ]
Job Title: [ Store Manager ]
Ameristop Food Mart
Huber Heights, Ohio
Customer Service, cash handling, making bank deposits, Payroll, Scheduling, Inventory, creating/checking orders, lottery experience, quality control.
[ 2008 ] – [ 2010 ]
Job Title: [ Lead Service Agent ]
United Telemanagement Corp
Dayton, Ohio
Incoming calls for service & billing of non-medical hospital services, subcontract for FIRE / EMS services, multiple computer system, customer service, HIPPA law knowledgeable.
Education
[ January 2022 – Present ]
[ Penn Foster College ]
Business Management 3.05 GPA
Marketing, Analytical Skills, Accounting Skills, Skilled in Microsoft Excel, Word, PowerPoint, Outlook, 365
[ 1998 – 2002 ]
[ Wayne High School ]
[ Huber Heights, Ohio ]
General Studies, 3.50 GPA
Computer skills, communications, business classes, general education
References
Keith Kinder – Amazon
Dayton, Ohio 937-***-****
Ashley Stratenberger – Farmers Insurance Group Miamisburg, Ohio 937-***-****
Stefanie Griffin – Farmers Insurance Group
Miamisburg, Ohio 937-***-****
[ Danielle ]
[ OConnor ]
[ Customer Service / Business Manager ]
Phone:
Email:
ad0455@r.postjobfree.com
Website:
https://www.linkedin.com/danielle-oconnor84
Address
522 Lemoyne Drive
Huber Heights, Ohio 45424
Skills:
Type 70 words per minute.
Customer Service driven
Organized
Punctual
Multi – tasker
Problem Solver
Excels in Microsoft 365
Skilled in Linux, DOS & Unix
Overachiever
ServSafe Certified
Fork Lift Trained & Certified
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