General Manager Assistant

MP MARIE POSKUS

************@*****.*** 267-***-**** Quakertown, PA 18951

PROFESSIONAL

SUMMARY

High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision- making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

SKILLS Company Standards

Enforcement

Money Handling

Inventory Tracking and

Management

Customer Relations

Leadership experience

Communication skills

Problem solving

WORK HISTORY Assistant General Manager Via Marconi's Pizza 11/2021 - CURRENT Pub - Hatfield, PA

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Carefully trained and supervised staff.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Reconciled cash and credit card transactions to maintain accurate records.

Led and directed team members on effective methods, operations and procedures.

Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Maintained safe working and guest environment to reduce risk of injury and accidents.

Identified team weak points and implemented corrective actions to resolve concerns.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. Motivated and disciplined employees to maximize performance Assistant General Manager Perkins Restaurant & 05/2013 - 11/2021 Bakery (Seravalli Inc.) - Warminster, PA

Completed detailed and accurate inventory of product on hand. Managed budgeting by organizing into categories based on priority level. Tracked all invoices and expenses

Managed ordering schedule and completed each order in a timely fashion.

Conducted interviews with new applicants to ensure proper coverage with skilled personnel. Completed new hire intake and training.

Followed and implemented guidelines put in place by the heath department. (Regular temperature checks, proper maintenance of equipment, proper product rotation and prep)

Managed staff members, continuously updating them with information regarding new promotions, and procedures. Kept a keen focus on customer satisfaction, friendly and efficient service, up-selling, accuracy, and cleanliness. Kept each employee on task and busy to justify labor.

Scheduled employees based on the restaurants needs and their availability to ensure proper coverage

Continuously interacted with guests while performing table touches to make sure their needs are met and they are leaving full, happy, and satisfied with intentions to return again

Handled cash deposits accurately and completed Daily and Key Sales reports to keep a detailed account of transactions, guest counts, sales, voids/comps., etc

Resolved any guest complaints.

Scheduling Coordinator/Placement Counselor 05/2009 - 03/2013 ABC Nanny Source - Doylestown, PA

Prepared correspondence, accounting and financial documents for company records

Used scripts for telephone calls with new interest clients Effectively controlled the release of confidential information for general client lists

Answered general business inquiries

Updated company website with new information

Increased company awareness using keywords for online searches Completed screening process of new candidates including a driving motor vehicle report, background clearances, telephone interview, face-to-face interview, fingerprints, and verified references Recruited qualified nannies by job posting in their local areas. Only considered applicants that met specific criteria such as a minimum of 3 years professional experience with verifiable positive feedback from previous employers. Considered availability, consistent transportation, and personal demeanor to be sure to only offer families the absolute best potential nannies to care for their children Answered telephone calls in a friendly and professional manner and directed calls to the appropriate extensions. Managed a multiple line system efficiently.

Completed professional email corespondence with new interest clients and new applicants and scheduled meetings/interviews in a timely manner

Input information from client calls and onsite services into the company database using Microsoft Excel, Microsoft Word, and ACT Scheduled interviews at various recruiting sites by booking conference rooms in different states to screen potential nannies in multiple locations allowing our company to service a wider range of families. Interviews I set between families and nannies were with only local qualified candidates that fulfilled each families specific requests and needs

Floral Department Manager Super Fresh Market - 06/2004 - 06/2009 Doylestown, PA

Increased sales and gross profit 5 quarters in a row Maintained accurate product inventory

Completed certification training courses

Created product displays to drive sales

Upgraded product for higher profit margins

Wrote e-tickets to obtain credit for damaged or out of date product Organized department to make it aesthetically pleasing by alternating color schemes, keeping product healthy and culled, spraying fresh floral scents to draw customers in, and continuously filling holes or gaps to keep it looking full and fresh Filled special orders/requests in a timely manner

EDUCATION Bucks County Community College, Perkasie, PA Business Management

Pennridge High School, Perkasie, PA 2006

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