Business Development Customer Service

Tarek Gamal Gawdat

Irvine Mobile: 949-***-****

E-mail: *******.**@*****.***

California

CAREER OBJECTIVE

A business professional with a phenomenal track record in Distribution, Accounts & project Management, Commercial

(Sales, Account & Customer Service), Retail operations, seeking a challenging managerial position in a dynamic organization preferably in the Telecom or FMCG to develop expertise and managerial skills for organizational development and personal growth.

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KEY SKILLS

Excellent team building and leadership skills, Team Management, Coordination & Development.

Administrative, Sales, Operations, Marketing, Designing Promotions, Guest Relations.

Excellent Problem Solving, Analytical, Interpersonal & Communication Skills.

Training, Recruitment, Performance follow up & Motivation.

Strategic Business Development & Project Management.

IT related skills (CRM, MS-office, Internet applications).

Resource Management, Optimization & Costing.

Target Setting and Achievement.

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WORK EXPERIENCE :

ADT Security Services

Custom Home Sales Representative October 2017-Current The Egyptian Company for Mobile Services (Mobinil-Orange) July, 1998 – Dec., 2014 Distribution Key Accounts Expert, Distribution-Sales Accounts (Partners) Managed: Systel – Aptec – Rizkallah – Alfa Group. Responsibilities:

Spearheaded the (Partners) distributors’ team of sales, operations and administrative to achieve projected business, sales and collection targets all over Egypt.

Accountable for growth in revenues (20%) (I.E. customer numbers, ARPU and mix), and margins including acquisition.

Ensured all targets are in synch with end organizational objectives.

Participated in Budgeting the distributor departmental overheads and expenditures.

Identified new business opportunities, recommended improvements to increasing revenue growth.

Collated information and formulated strategies to optimize performance parameters and business outputs.

Monitored, extended and terminated credit lines, supervised collections to reduce bad debts, thereby enhancing revenue/profit margins.

Implemented system integration procedures to enhance profitability.

Conducted performance reviews periodically to maintain a motivated team.

Designed and launched - packages and promotions, with associated campaigns to maintain revenue pipeline even in off peak seasons.

Searching with the Account new profitable products keeping an eye on the Corporate Social Responsibility.

Discussing the P. & L. statements with the Account, monitoring ROI and ensuring effective execution.

Ensure having effective horizontal distribution with the Account, in order to assure product availability at all regions especially those with less communication access.

Diversifying the Key Account Portfolio (Pre-paid & Post-paid lines, SCs, E Recharge, MBB, Handsets & USB bundles for prepaid lines and data lines) in order to sustain profits in a declining industry, and discussing new related Telecom. And IT product lines (e.g. Mobile Accessories, Scanners, Data Storages…etc.)

Managing key accounts business with regards to mobile phones’ launch & sales especially to the mass market.

Participate in the accounts recruitment activities. Projects & Achievements:

• Mobile Broad Band Direct Sales Team Manager. Jan 2013 – December 2014 In coordination with Marketing Dept. & Business Development, I have been chosen to work as a Direct Sale to IT sector (computer companies) through Mobinil (Distribution Dept.)

• My Goal was to open new Market and sell out Mobinil MBB to IT stores.

• During this period,I achieved sales 14000 MBB units & 3000 Data lines through 4 companies

(Quality HP, Egypt Lap Top, International business system (Hair Tablet Main Distributor), El Amin Organization.

• The achievement was rewarded and appreciated from the Marketing & Business Development Team

Chlumberger (Geco Prakla) Petroleum sector) Jan 1997 – June 1998

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Tarek Gamal Gawdat

Irvine Mobile: 949-***-****

E-mail: *******.**@*****.***

California

Administrator & Party chief assistant

Responsibilities:

• Managing & handling the Crew paper work.

• Solving all problems related the availability of Fuel and Water to all the crew.

• Purchasing all needed materials.

• Preparing all reports (attending, payroll sheets) and send it to Cairo office.

• Assist the Crew Manager (Party chief).

• Preparing and handling the Move from location to another Suez Oil Company Suco ( Petroleum sector) Jan 1992 – Dec 1996 Accountant (Pay roll Department) Responsibilities:

• Preparing the Salaries of all employees.

EDUCATION

Cairo University, Cairo, Egypt

Faculty of Commerce & Business Administration (English Section) BSC Bachelor of Commerce,

LANGUAGES:

- Arabic: Mother tongue

- English: Excellent.

RECOGNITION & AWARDS

Employ of the Month Aug. 2013

Mobinil Appreciation Certificate. Aug.2013.(selling out Mobinil MBB to Main Distributors ) Mobinil Exceptional achievement of selling Mobinil MBB to IT Distributors.

Mobinil (Distribution) award of recognition for best reporting of accurate market information. Mobinil Appreciation Letter of problem solving.

PERSONAL DETAILS

Nationality: Egyptian.

Residence Location: 7725 Gateway Blvd,Irvine,CA

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