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Supply Chain Customer Service

Location:
Ames, IA, 50010
Salary:
68,000
Posted:
November 13, 2023

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Resume:

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HANIFA M. NANYANZI

515-***-**** ad03zz@r.postjobfree.com HTTPS://WWW.LINKEDIN.COM/IN/HANIFA-NANYANZI-121943190 AMES, IA 50010 Hardworking, highly motivated professional with a diverse skill set spanning key supply chain functions. Expertise in data analysis, procurement, and inventory management. Known for attention to detail and effective communication. Strategic mindset with a commitment to continuous improvement. Proficient in utilizing and optimizing advanced operations for efficiency. SKILLS

• Analytical and Critical Thinking • Cross-Functional Collaboration

• Customer Service • Negotiation

• Problem-Solving • Strategic Planning

EXPERIENCE

SUPPLY CHAIN ANALYST

Iowa State University, Aerospace Engineering

Ames, IA

August 2022 - February 2023

• Managed logistics suppliers, achieving cost efficiencies, and maintaining high service quality standards.

• Integrated e-waste materials into supply chain ecosystems for sustainability.

• Utilized consulting skills to optimize supply chain networks.

• Implemented innovative technology solutions for efficient operations. LABORATORY SAFETY ASSISTANT

Iowa State University, EHS

Ames, IA

January 2021 - September 2021

• Conducted safety inspections, ensuring compliance, and identifying potential hazards.

• Assisted in incident reporting and investigations, supporting corrective actions.

• Maintained detailed records of safety inspections, incidents, and equipment maintenance.

• Collaborated with personnel to foster a culture of safety. STUDENT FUNDRAISER

Iowa State University, Foundation Call Center

Ames, IA

November 2019 - November 2020

• Contacted alumni and students, raising nearly $2 million, contributing to annual funding success.

• Managed prospects efficiently using virtual call center technology.

• Enhanced technical skills and CRM system proficiency. LOGISTICS OPERATIONS SUPERVISOR

Kalambi General Agencies

Kampala, UGANDA

February 2019 - September 2019

• Managed end-to-end logistics operations for production and distribution.

• Provided exceptional customer service to a large client base.

• Led a team of ten, utilizing various forecast methods for production planning.

• I oversaw shipping and receiving, optimizing processes for timely deliveries. MARKET RESEARCH ANALYST INTERN

Forex Bureau

Kampala, UGANDA

August 2018 - January 2019

• Utilized analytical tools to assess marketing and financial trends.

• Produced insightful reports on financial market trends.

• Provided support for consumer banking operations, honing communication and interaction skills while delivering exceptional service, valuable for client relationships in the supply chain field.

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EDUCATION

BACHELOR OF SCIENCE IN SUPPLY CHAIN MANAGEMENT, DATA ANALYTICS

Iowa State University, Ames

August 2019 - May 2023

Relevant Coursework

• Supply Chain Planning and Control

• Decision Tools for Logistics and Operations

Management

• Supply Chain Analytics • Principles of Transportation

• Principles of Purchasing and Supply Management • Process Management, Analysis, and Improvement

• Project Management

Extracurricular Activities

• African Student Association President

CERTIFICATIONS & LICENSES

• Customer Service Foundation, LinkedIn, 2023 • SAP ERP Essential Training, LinkedIn, 2023

• Lean Six Sigma Foundation, LinkedIn, 2023



Contact this candidate