RAJIV JOSHI

E-Mail Off.: ad03yb@r.postjobfree.com

Contact No: - 636-***-****

Agile Project Manager / Agile Champion (Sr. Scrum Master) / Scrum Coach

SOFTWARE (SDLC) / INFRASTRUCTURE TECHNICAL DELIVERY SYSTEMS MIGRATIONS / INTEGRATIONS ENTERPRISE IMPLEMENTATIONS

Summary

Cross-platform certified Enterprise/Systems Technical Program / Project Manager with 15+ years of corporate product & project management experience bringing stake holders, sponsors, business & technical teams together to achieve laid down goals - seeking a career, where I can lead initiatives across numerous teams, support multiple systems & customer experiences in a manner that upholds high bar of customer trust. Possess an impressive record of delivering & Implementing the projects as per Scheduled deadlines; extending post-implementation & maintenance support to the technical Support teams and clients.

Highlights

- 7+ years of Project Management(Agile/Waterfall) & 2+ years of E2E Program Management experience with 5+ as a Scrum Master in various domains BFS, Healthcare, Insurance, Others.

- Extensive systems Engineering, Solutions Design, Enterprise Implementation, Cross-Functional Supervision, Conflict Resolution, Team Building & Mentoring, Vendor Management & client Relationship experience. Experience with Application Delivery & Maintenance.

- End to end Project Management experience for various, Software, Hardware & Networking, platforms.

- Highly skilled & Successful in coaching, mentoring & leading technical, project management & leadership in adopting agile / Scrum, Kanban & agile best practices with strong business results.

- Ability to document complex business processes, think analytically, solve problems & communicate effectively, Conflict resolution.

- Enjoy learning & contributing to various aspects of the business, compliance, or engineering side of a product or system & can act as a liaison between various business & technical teams.

- Conducting system study & Coordinating with team members for requirements mapping, system design, & Integration etc. Strong Leadership and Team Management experience.

- A Technical Professional having a strong technical foundation. I strive to get under the hood of technical architecture, systems design & work closely with result oriented engineering teams, product owners, architects, UX/UI, Analytics, vendors, engineering & support teams to service solutions. Problem Solving Skills.

- Keen Planner, a Strategist & implementer with demonstrated success in end-to-end project management & effective resource management, Contingency Planning, Project Reviews.

- Strong problem solving & Issue Identification skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction & low operational costs.

-Facilitating PI-Planning, Sprint-planning, daily Scrums, retrospectives, Show & Tell sessions, stakeholder meetings etc.

- Proactive in sensing risks and devising mitigation plans, Track & communicate updates on sprint/release progress to project Stakeholders & raise flags in SOS (Scrum of Scrums).

- Take active part in Business development activities like resource requirements, cost- benefit analysis & provide suitable insights, facilitate creation of Epics, Capabilities, Features, Stories and Tasks. Work very closely with Product Managers and Business.

- Constantly seeking challenges to self-assess & self-improve.

- Ability to work under pressure where meeting deadlines is a priority.

- Capable of reducing project time and costs while motivating a team.

- Hardworking, determined and a good team player.

- Team building & interpersonal Skills. Strong Leadership Skills.

- Strong Analytical Skills. Excellent Communication skills. Make

Presentation to the Senior Leadership and Management.

- Outstanding Customer Service skills. Good Document creation & Management Skills. Strong process improvement skills.

- Ability to defuse tension among project teams located in geographically diverse locations . Work Load Prioritization.

- Willingness to routinely dive into software environments, technical issues, Code review sessions, escalation calls etc.

Certifications

Certified SAFe Agilist (Scaled Agile Framework) & Certified Scrum Master (Scrum Alliance)

Amazon -AWS Certified Cloud Practitioner (CP) Certification

Certification in ITIL Foundation (EXIN) & Brainbench Data modeling concepts

IBM Think Vantage Graduate Certification with Specialization in SDLC techniques

Certification in Windows (MCSE), Citrix / XenApp (CCA, CCEA, CCIA) and Networking (CCNA)

IBM four pillar certification with specialization on in Desktops, Servers & Networks.

Education

Bachelor of Commerce (BCom), from Delhi University – Start -07/15/1993 to 06/30/1996

Higher Diploma in Software Engineering (HDSE), from Aptech Computer Education – Start -07/12/1994 to 09/08/1996

Post Graduate Diploma in Management Information Technology (PGDMIT), from AIIMAS - Start -12/17/2002 to 12/10/2003

Master of Sciences in computer Science (M. Sc.), from (Vinayaka Missions University) - Start -07/15/2009 to 07/07/2012

Masters in Computer Applications (MCA), from (Vinayaka Missions University) - - - Start -07/15/2012 to 02/25/2015

Skills

=> Methodologies – SAFe Agile, Agile Scrum, Agile- Kanban, Waterfall- Project Management, TDD, BDD, FDD

=> Tools – Rally, JIRA, JQL, Azure DevOps (ADO), Confluence, Gliffy Diagrams, Power-BI, Lucid Charts, SharePoint, MS Project / Office / Visio

Microsoft Teams, Slack, ServiceNow, BMC Remedy, Changeman, Hipchat, Webex, SOX Compliance, Capacity Sheets, IAAS AWS, Azure

B2C Portal, Azure Key Vault, Azure Wiki,

=> Technical & Infra - Stash, BitBucket, Jenkins, Windows-Active Directory, Linux, Amex Enterprise Cloud Services, Mapr Bigdata, Elastic

search, VMware vsphere, Citrix / XenApp, MS SQL Server, SAS, Middle-Ware, Satellite-Puppet, SWIFT Messaging Applications like

SWIFT AMH / FNI / SAA, Kibana, Kafka, Monitoring- Splunk, Nagios, Solarwinds., HP Open view, AWS Cloud Migration

=> Others (Training's attended) – PMP/PMI, AWS Cloud services, Use case Estimation, ITIL, SDLC, Systems Security, SQL Server 2008,

Oracle 11g, Cisco/Nortel Routers, Iron Port, VDI, Six Sigma orange belt training, Leadership in Dynamic environments.

Experience

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Senior Scrum Master/ Agile PM (SDLC) July 2023 to Current

Genius Avenue, Tucson (Through SESC) - (Working Hybrid)

Project- Working as a Sr. Scrum Master/Agile PM in a Ancillary/Supplimentary Medical insurance startup and helping build 2 products from Scratch by the names of GPS and GSF. The Plan for this client is to provide products and a payment management platform for the Medical insurance brokers to Project/Mkt. their products & Sponsor companies/ Clients to order and use these products. Day to day job is to work with the Product Managers/ SME's, Backend Infra., Multiple vendors, QA Managers, Data Engineers, product Directors and Client Leadership to help create user stories which can be developed by the Dev teams in various iterations . Started with the first Prototype and current phase building the first MVP. This will be followed by multiple releases of various product features.

Day to Day work also involves conducting multiple grooming sessions for both GPS and GSF teams with multiple PO's, Daily standups, Meetings with the QA group for work progress related to First Prototype, MVP 1, product release s 1, 2 3 etc. Ensure all activities are actioned so that work gets executed like Design, Analysis, Scheduling, Resource Management, Work Estimation, Change/release mgt. (DevOps), Reporting, Documentation & Technical writing, Resource training, Risk /Dependency Management, Followups with Dependent teams. Managing Client relationships . Part of the QA improvement team where the QA processes are created and improved on.

Tools- All Microsoft Azure tools like Azure DevOps, Azure Cloud, Azure AD, Sharepoint, Wiki, AKS, CI/CD, Azue Portal, Azure Event Grid, Azure Data Factory, Azure ELT, Git, Visual Studio 2022, C#, Power BI (non-premium subscription) / Zoho, Tableau, dot Net,

Senior Scrum Master / Agile PM (SDLC) Jan 2022 to June 2023

Broadridge Financial Solutions. Multiple – (Working Remote)

Project- Working as a Senior Scrum Master/Agile PM & leading 2 high Profile teams - Universal Repository and Report Mining, having a customer base of close to 500+ comprising of all major Banks and Financial Institutions. Reported directly to the 2 separate application Directors. Main project was migration of Broadridge Clients from On Premises to AWS cloud. Coordination between multiple teams to ensure clients are migrated as a part of different move groups. Started with a MVP which was approved by Leadership.

Worked with Product Managers, Product Owners, Technical Architects, QA Managers, Data Engineers, Audit/Compliance, Infra SRE Teams, Vice Presidents to ensure that not only existing clients are supported, but efforts are made to encourage more business is attracted by providing latest products which are provided by competitors.

As a Scrum Master and Coach trained resources on conducting agile ceremonies, pulling the right matrices to understand the performance gaps and ensuring that all teams have a Say-do- Ratio (Planned vs done) of close to 75 %. With a goal to reach 90%.

Role also involved – identifying impediments before that occur, creating processes to ensure that occurrence of impediments is reduced, working with teams across organization to make sure that impediments are resolved soon, Matrix reports, Power Bi Reports.

Agile Champion (Scrum Master) & End-to-End Program Manager Jan 2020 to Jan 2022

American Express, Inc. Phoenix, AZ (Thru. Cognizant Technologies)

Project- Working as an E2E Program Manager in the New Accounts Risk On boarding (NARO) division in Amex, where I am responsible for the Product and project delivery for the 2 high profile trains in the Risk department. Report directly to 4 separate Tech Directors in the Risk division and responsible for E2E delivery of new cards products in various markets, right from the Discovery and all the way to the Market Launch. Also work as a Scrum Master (Agile Champion) for the test support team which supports the whole department of 8 scrum teams.

Role involves working with RTE's, Product Managers, Product Owners, Strategy / Marketing teams, Data Sciences, Compliance and business teams located in various markets to ensure Card product features, Channels, capabilities are conceptualized, Discovered, Groomed, Executed, Implemented and Launched in various markets with least number of defects and issues. Create program boards/ Maps for tracking progress and mapping dependencies, removing blockers and PI Planning,

As a Scrum Master work with 8 different QA Scrum teams to ensure test support related stories are created with a clear Acceptance Criteria and Story Pointed as per the complexity. Create Team capacity sheet and organize all the agile ceremonies.

Lead all release activities, Product discussions, Solution Analysis, Gap Analysis, Track products and team progress, Provide bi-weekly presentation of multiple metrics and Leadership decks. Creation & maintenance of knowledge repositories, Resource management & making sure that product delivery machine functions with least amount of hitches and blockers etc.

SAFe Agile Scrum Master/ Agile PM Feb 2019 to Dec 2019

American Express, Inc. Phoenix, AZ (Thru. Cognizant Technologies)

Project- Worked as a SAFe Scrum Master /Agile PM for the UI/UX POD in one of the most high profile projects in Amex by the name of NEMO (Network modernization). The budgeted allocation for this 2+ year project was $400 million, and goal was to modernize the Amex Card payment network which was never modernized since Amex was formed.

Role involved leading & mentoring 2 scrum teams in onshore and offshore involved with UI related product development. Facilitate all scrum ceremonies and lead in the continuous improvement. Protect the team from over-commitment, Manage backlog, Prioritize resolution of defects. Work with PO/PM to ensure all stories have clear acceptance criteria and dependencies tagged.

Lead all release activities, infra & technical engagements etc. Report to 2 separate directors on the project progress and have bi-weekly metrics reporting to the VP's of various Servicing groups.

Sr. Scrum Master / Agile PM Jan 2017 to Feb 2019

Bank of New York Mellon, New York, NY ( Thru Cognizant Technologies)

Project-2 - For 15+ months worked as a Sr. Scrum Master in the EMX team under treasury services group & managed a major Software development program involving migration of all Bank back-end applications to the home grown application development platform

called EMX.

Facilitated all scrum ceremonies & acted as a Scrum coach for some departments. Reported directly to the Application Manager EMX. Owned major project deliverable s from end to end. Guided/supervised an extended team of developers, Architects, Engineers, QA Testers, Infrastructure group & Production support to ensure all project deliverable s were fulfilled in timely manner.

Prepared metric Reports / Presentations on the project progress & Team capacity to the Application Manager on weekly basis. Monthly Demo sessions are made to the 2 directors & CIO.

Project-1 - For 6 months worked as an Sr. Scrum master / Agile PM in the treasury services group & led the Implementation of a latest SWIFT Messaging Application called AMH across BNYM according to the Bank Standards. This project was a brain child of the CEO who wanted to replace the Older FNI application platform with AMH.

Overall budget for the whole project was 20 Million+ with very aggressive deadlines. Managed 6 different work streams like Infrastructure delivery, Training/Business Ops., Testing/QA, Monitoring, Security & Vendor Management in agile mode. Facilitated scrum ceremonies and made sure all deliverable s are met before target date. Helped Deliver the project in 5 months.

Sr. Scrum Master / Technical-Infra Project Manager / Obstacle removal POC, Nov 2011 to Dec 2016

American Express, Inc. Phoenix, AZ (Thru. Cognizant Technologies)

Project 4 :- For 10+ Months worked as Scrum Master in the Big Data & Innovation team under the Amex Mobile group. Led a successful initiative by the name of C3PO where Amex Digital & Personalization teams worked together to create a Hyper- personalized, Cross-Domain decision system, supporting both Push & Pull customer Interaction across appropriate channels & providing standardized Real-time data to Business groups so that they could take informed business decisions.

Facilitated Scrum ceremonies (Grooming, sprint-planning, Retrospective, Daily-stand ups etc). Tracked / communicated team velocity & sprint/Release progress to multiple stakeholders.

Managed the design & build of a In-house Big Data Mapr Cluster for the Innovations team. The cluster is utilized by Amex mobile team to benchmark their latest development efforts in various phases.

Project 3:- For 14 months worked as a Technical PM & Scrum Master in the IMDP group where I managed a very critical & successful migration of SAS 9.4 from Solaris to Linux platform as Solaris was in the dis-invest phase at Amex.

This was a complex migration as Solaris & Linux are different Operating systems with majorly different command sets. The user base affected by this migration was close to 4800+ as many SAS users also used other platforms like Mainframes, Middle-ware, Sybase, Teradata, Big-Data etc. Endless hours of coordination were required to make sure there is no business impact.

Defined Processes & tools best suited to each phase of migration. Created many process documents which are still being used across teams in IMDP. Made monthly presentations on Project progress to the VP with 2 Directors. Now SAS runs completely on Linux resulting in compliance & annual savings on License costs.

Project 2:- For 8 Months under IMDP group worked as a Technical PM & managed a highly visible project of collaboration of different versions of SAS namely 8.7, 9.2, 9.3 to version 9.4 and making sure a customer base of 2800+ customers are communicated of this change in monthly cycles called Move Groups and working with Engineering and Operations to make sure each and every user's access is removed from older version of SAS to use latest SAS version with Zero Data loss, resulting in the savings of 1.5 million annually in SAS license costs plus there were major savings on Physical hardware as older non-compliant hardware was decommissioned.

Project 1:- For 1 year worked as a hands on Technical PM in the TIMS group & managed a large-scale initiative that involved Migration/transition of mission critical applications & servers across data centers as a part of Amex program called DC2015 migration where close to 800+ application were migrated from Phoenix Datacenter(IPC1) to North-Carolina Datacenter (IPC2).

This involved all the aspects of a massive migration effort like preparation of project plans for a batch of applications called move groups, large-scale Coordination between Technical teams & application owners, Preparation of Visio Diagrams & charts (POD and POA), Change Management & Communication to the customer community to make sure that migration is seamless with integration s that were transparent to customers accomplished with no unscheduled downtime and delivered on target dates.

Was responsible for Status reporting, guiding the engineering & Operations teams, planning, execution of efforts to Re-engineer and automate processes.

Technical Project Coordinator / Manager Operations, April 2011 to Nov 2011

Wellcare Health plans Inc., Tampa, FL (Thru Cognizant Technologies)

Acted as Technical-Infra lead & TPM for US & India teams & providing process related knowledge/training to the offshore support team in the line of ITIL processes like Change Management, Problem Management etc. Training the Offshore support staff & bringing them up to par to support onshore IT team during the Off-business hours to enable 24x7 IT support. Act as a linking pin between offshore staff and onshore client and making sure that the project deliverable s were completed on time and also to the satisfaction of the client.

Project managed multiple projects of very diverse nature, some of which were High Visibility. Core projects were on Windows domain migration, Citrix Farm builds, large scale transformation from Physical to virtual servers. Was involved in Creation & improvement of current processes & documentation for operation s teams.

IT Project Manager / Technical Support Lead, Dec 2010 to April 2011

Fresenius Medical Care, Nashville, TN (Thru Randstad Technologies)

Senior Systems Engineer/Administrator, May 2009 to Nov 2010

CITIGROUP, O’Fallon MO (Thru Sapphire Technologies)

Project 2 – Datacenter Migration from O'Fallon, MO to Austin, TX – Role Sr. Systems Admin – Duration 7 Months

Project 1 – Xenta - Role - Sr. Systems Engineer – Duration 5 Months

Sr. Systems Administrator, March 2009 to May 2009

AIG, Wilmington DE (Thru Technosoft)

Citrix Lead & Windows Administrator, June 2008 to Feb 2009

IBM, West Chester PA (Thru Technosoft)

Engineer Systems -Support, March 2007 to May 2008

Motorola, Chicago IL (Thru CSC)

Citrix & Windows Admin, Mar 2006 to Feb 2007

FREESCALE Semiconductor, Austin TX (Thru CSC)

Citrix and Windows Admin, Sep 2004 to Feb 2006

ISS, Norway, Finland, Denmark, Holland, UK & Belgium (Thru CSC)

Customer Support Engineer and Windows Administrator, Apr 2001 to Sep 2004

American Express, Gurgaon (cards and GIO) (Thru P.C Solutions)

Systems Engineer, Apr 1999 to Apr 2001

V. R. Exporters / Saidesign, Okhla Industrial Area, New Delhi

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