Call Center Customer Service
Resume:
Traci D, Boyd
Mansfield, OH *****
*****.****@***************.***
To serve in a position which enables career advancement, concentration on efficiency and friendliness, and promotes fulfilling expectations of my employer and enables smooth office operation, whether working independently or as a team. I am willing to go the extra mile to make a customer feel comfortable and easy with working with me as a representative of the company in which I am employed.
Work Experience
Sr. Customer Service Representative
Verizon Wireless - Hilliard, OH
October 2016 to October 2023
Questions on account dealing with devices or billing charges, explain increase or payoff of devices as well. Safelite Autoglass
7400 Safelite Way - Columbus, OH
October 2012 to October 2016
Call center Representive that helps with glass replacement and mirror replacements. Certified Medical Assistant
NorthWest Eye Surgeon Center - Columbus, OH
April 2009 to June 2009
Pulling files for next day procedures, as well as checking in patients for doctors. Freelance Spanish Interpreter
Concourse Auto Sales - Columbus, OH
May 2006 to September 2008
Helped with spanish speaking customers with sales and payment dates. Victoria Secrets Catalog
Victoria Secrets - Columbus, OH
April 1997 to May 2001
Inbound call center for calls regarding orders from catalog or returns and making sure customer account is secure.
Education
Tech Center Dr - Columbus, OH
September 2008 to May 2009
Bliss College - Columbus, OH
September 1990 to June 1991
Ohio State School of Cosmetology - Columbus, OH
March 1987 to March 1988
Skills
• Helping out customers with best pan choices for their budgets, and walking through how to use online options when needed. also working through some first tier tech support for activations.
Proficient in Spanish
Strong Computer skills, PowerPoint, Medisoft, Excel
• Translation
• Vital Signs
• Experience Administering Injections
• Phlebotomy
Contact this candidate