Traci D, Boyd

Mansfield, OH *****

ad03xl@r.postjobfree.com

614-***-****

To serve in a position which enables career advancement, concentration on efficiency and friendliness, and promotes fulfilling expectations of my employer and enables smooth office operation, whether working independently or as a team. I am willing to go the extra mile to make a customer feel comfortable and easy with working with me as a representative of the company in which I am employed.

Work Experience

Sr. Customer Service Representative

Verizon Wireless - Hilliard, OH

October 2016 to October 2023

Questions on account dealing with devices or billing charges, explain increase or payoff of devices as well. Safelite Autoglass

7400 Safelite Way - Columbus, OH

October 2012 to October 2016

Call center Representive that helps with glass replacement and mirror replacements. Certified Medical Assistant

NorthWest Eye Surgeon Center - Columbus, OH

April 2009 to June 2009

Pulling files for next day procedures, as well as checking in patients for doctors. Freelance Spanish Interpreter

Concourse Auto Sales - Columbus, OH

May 2006 to September 2008

Helped with spanish speaking customers with sales and payment dates. Victoria Secrets Catalog

Victoria Secrets - Columbus, OH

April 1997 to May 2001

Inbound call center for calls regarding orders from catalog or returns and making sure customer account is secure.

Education

Tech Center Dr - Columbus, OH

September 2008 to May 2009

Bliss College - Columbus, OH

September 1990 to June 1991

Ohio State School of Cosmetology - Columbus, OH

March 1987 to March 1988

Skills

• Helping out customers with best pan choices for their budgets, and walking through how to use online options when needed. also working through some first tier tech support for activations.

Proficient in Spanish

Strong Computer skills, PowerPoint, Medisoft, Excel

• Translation

• Vital Signs

• Experience Administering Injections

• Phlebotomy