yadira coronel

Moreno Valley, CA *****

ad03wz@r.postjobfree.com

+1-951-***-****

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual and team goals Work Experience

Member Service Representative (MSR)

LIBERTY Dental Plan - Remote

May 2023 to Present

Provide customer service to all incoming/outgoing callers and answer and document inquiries related to dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests.

Insurance Coordinator/Receptionist

Gentle dental - Moreno Valley, CA

February 2022 to May 2023

Front office duties, opening dental office for the day, insurance verification, phone communication with patients, and processing insurance payments, patient copayments. Victoria Secret Sales Associate (seasonal)

Victoria's Secret - Moreno Valley, CA

October 2021 to January 2023

• Greet customers in a timely fashion while quickly determining their needs.

• Recommend merchandise to customers based on their needs and preferences.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Respond to customer questions and requests in a prompt and efficient manner.

• Engage with customers in a sincere and friendly manner.

• Complete all cleaning, stocking and organizing tasks in assigned sales area.

• Prioritize helping customers over completing other routine tasks in the store.

• Built relationships with customers to increase likelihood of repeat business. Medical Clerk / Patient Service Representative.

Moreno Valley Family Health Center - Moreno Valley, CA September 2020 to July 2022

Front office clerk duties / patient service representative Check in/check out patient for apts, collect copay, verify eligibility, answer phone calls and direct to appropriate department. Registering patients in next gen, updating charts and reviewing charts, assisting patients with applying to covered California/ EWC / family pact/ CHDP and applying to low income in house programs. Creating optometry authorizations with iehp/ Molina. Training new hires and helping them transition into their duties. Doing time studies monthly to report to corporate. Explaining dental treatment to patients and treatment coordination.

Treatment Coordinator/ Dental Biller

Bravo Dental Group - Corona, CA

February 2018 to July 2019

Checking in and out ● Reviewing patient Accounts ● Treatment coordination ● Billing

PPO/HMO/MEDICAL insurances ● Insurance contracting Treatment Coordinator

Lakeside Dental Group - Moreno Valley, CA

December 2016 to July 2017

Computer skills/ Telephone skills ● Reviewing charts day prior to apt ● Checking balances ● Verifying insurance / claims ● Creating / Presenting treatment plans ● Checking in/out patients ● Filing charts

Front Office Receptionist / Dental assistant

Dr.Chi Priority Dental - Riverside, CA

April 2016 to August 2016

Computer skills/ telephone skills ● Insurance eligibility ● Scheduling appointments ● Seating /greeting patients ● Reviewing charts.

• tray set up

• maintaining a clean and sanitized room for patients

• sterilizing instruments

• educate patient about oral hygiene

Skills

• • Cash register familiarity • Customer service-oriented • People-oriented • Bilingual in Spanish and English • Detail-oriented • Superior organization ability • Sales experience • Goal-oriented • Excellent communication skills • Friendly demeanor • Strong work ethic • Self-motivated • Highly competitive • Considerable fast learner • Exceptional time management skills • Strong conflict resolution skills

• Dental Receptionist

• Office Administration

• Insurance Verification

• Eaglesoft

• Front Desk

• Medical Scheduling

• Office Management

• Phone Etiquette

• Computer Skills

• Clerical Experience

• ICD-10

Languages

• Spanish - Fluent

Certifications and Licenses

Dental Assistant

November 2014 to Present

CPR

March 2020 to March 2023

Contact this candidate