Human Resources Customer Service

IRENA AYZMAN, RPH, MTM CERTIFIED (APHA)

https://www.linkedin.com/in/IrenaAyzman

Pepper Pike, Ohio 44124

******@*****.*** 216-***-****

MANAGEMENT, CLINICAL PHARMACIST, RETAIL PHARMACIST, LICENSED PHARMACIST

A DYNAMIC, DEDICATED, MULTILINGUAL CLINICAL AND RETAIL PHARMACIST WITH EXCEPTIONAL PHARMACY SERVICES TO PATIENTS IN NEED.

Areas of Expertise

Policies • Collaboration Skills • Leadership • HIPAA • Fraud • Regulations • Customer Service • Medicare • Clinical Pharmacy • Strategy • Accuracy • Established Procedures • Human Resources • Operating Procedures • Risk Assessment • Safety Procedures • Hiring • Standard Operating Procedures • Annual Budget • Program Development • Budgeting • Staff Development • CPR • Direct Patient Care • Engagement • Dosing • Pharmaceutical • Counseling • Protocols • CHS • Staffing • Certification Clinical Experience • Ethical • Inventory Control • Integrity • Cooperation • Procedures PROFESSIONAL EXPERIENCE

GENOA HEALTHCARE – VARIOUS LOCATIONS, OHIO JULY 2019 - PRESENT QUALITY ASSURANCE & CLINICAL PHARMACIST (AS NEED BASIS)

• Use specialized packaging personalized for each consumer

• Make proactive outreach calls, deliver medications and take care of prior authorizations

• Adherence rates of more than 90%

• Improve quality of lives of our consumers

• Implement latest industry knowledge to ensure patient safety

• Work with behavioral and mental patients in collaboration with physicians, nurses and physicians’ assistants to improve patient wellbeing and quality of life style EXACT CARE – CLEVELAND, OHIO JULY 2019 - PRESENT

QUALITY ASSURANCE & CLINICAL PHARMACIST (AS NEED BASIS) RESPONSIBLE FOR MAINTAINING AND IMPROVING QUALITY STANDARDS OF EXACT CARE, BY COORDINATING AND CONDUCTING AUDITS AS WELL AS EVALUATING AUDIT REPORTS TO ENSURE CORRECTIVE AND PREVENTATIVE ACTIONS ARE IMPLEMENTED.

• Meticulous management and review of proper medication profiles

• Utilization of clinical and current industry knowledge to ensure patient safety

• Proper and accurate dispensing of all medications RITE AID – CLEVELAND, OHIO APRIL 2017 - JUNE 2019

PHARMACY MANAGER

LEAD STAFF MEMBERS IN THE PHARMACY BY ASSIGNING WORK TASKS, SUPERVISING, EVALUATING, HIRING AND FIRING, TRAINING AND SCHEDULING WORK SHIFTS FOR AL EMPLOYEES UNDER MY DEPARTMENT.

• Supervise pharmacy staff including technicians and clerks

• Manages and monitored staff performances through Overall – Satisfaction – System (OSS)

• Supervised day to day efficiency and workflow in pharmacy operations

• Coordinated scheduling and pharmacy onboarding of staff

• Maintained pharmacy inventory and monitored outdated returns CVS – AKRON, OHIO NOV 2015 - MARCH 2017

FLOATER / STAFF PHARMACIST

SUPPORTED THE PHARMACY MANAGER BY DIRECTING THE TECHNICIANS SUPPORT STAFF WHILE REMAINING RESPONSIBLE FOR THE OVERSIGHT AND OPERATIONS OF ALL ASPECTS WITHIN THE PHARMACY.

• Provided face-to-face and telephonic comprehensive medication reviews and targeted medication reviews through use of the MTM platforms

• Communicated patient compliance and concerns with physicians and healthcare providers

• Provided specialized educational programs for chronic health conditions

• Educated patients on proper use of medical devices such as glucose meters and blood pressure monitors

• Complied with day-to-day location changes and provide workflow adaptability DISCOUNT DRUG MART – MEDINA, OHIO APRIL 2000 - NOV 2015 FLOATER PHARMACIST

MANAGED DAILY PHARMACY OPERATIONS ACCORDING TO THE OATH TAKEN, COMPANY, FEDERAL AND STATE REGULATIONS. SUPERVISED AND LED THE PHARMACY TEAM IN SUCCESSFULLY FILLING ALL PRESCRIPTIONS WITH ACCURACY AND CARE IN A TIMELY MANNER.

● Dispensed and counseled patients about prescriptions and making over the counter recommendations

● Maintained updated records such as pharmacy files and patient profiles

● Counseled patients on new prescriptions about over the counter medications

● Administered vaccinations to the at most risk patients TECHNICAL PROFICIENCIES

MS Office Suite • Fluent in Russian • Scheduling • Outpatient Pharmacy • Medication Therapy Management • Immunization Delivery • Diabetic Education • Patient Consulting • Drug Utilization Review • Pharmacy Team Leadership Education

ACCREDITATIONS & CERTIFICATIONS

AMERICAN PHARMACIST ASSOCIATION

OHIO REGISTERED PHARMACIST (OSBP)

IMMUNIZATION CERTIFIED PHARMACIST (APHA) – CURRENT MTM OUTCOMES CERTIFIED (APHA)

EDUCATION & LICENSING

BACHELOR OF SCIENCE IN PHARMACY -

MASSACHUSETTS COLLEGE OF PHARMACY

BIOLOGY, PHARMACY -

OHIO STATE UNIVERSITY

BIOLOGY PRE-PHARMACY

OHIO STATE BOARD OF PHARMACY LICENSE #RPH.0311786-1

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