Customer Service Claims Adjuster

Menghini Telemaque

Diligent and detail-oriented professional with experience coordinating complex claims processes in compliance with regulatory requirements to reach fair and equitable settlements. Adept at determining proper course of action for coverage and disposition of claims through effective judgment, analytical, and decision-making skills. Skilled in delivering high-quality customer service while building profitable relationships. Poised to showcase claims adjustment excellence at SUPRA Insurance as a Senior Claims Adjuster.

Professional call center representative with 2- year of experience providing information to customers, assisting them in troubleshooting problems, and resolving their concerns.

PROFESSIONAL EXPERIENCE

Januaary 2015–2023

Teaching Experience: piper High School January 2016-current-

Create and maintain a classroom atmosphere that generates high expectations and enthusiasm for learning

Use assessment strategies which are aligned with the curriculum and standards

Use effective communication techniques with students, parents, co-workers, as well as my administrators

Use appropriate techniques and strategies which promote and enhance critical, creative, and evaluate thinking capabilities of students.

Integrate appropriate technology in teaching and learning processes

Plan, align, implement, and evaluate effective instruction and assessment in a variety of learning

Establish a classroom management system that maintains appropriate discipline and creates a positive learning environment

Claims Adjuster 6-20 all lines:11/19-/23

Claims Adjuster

Highly motivated, analytical, and results-driven professional

Flexible interpersonal styles; able to utilize strategic methods in evaluating, negotiating, and settling assigned claims and tasks. Ability in investigating claims against insurance and other organizations for personal, casualty, and property loss/damages.

Capable in preparing report findings and diligence in negotiating settlements with claimants. Problem-solving capabilities and out-of-the-box thinking approach to capture key issues and formulate competitive actions plans.

Skilled at establishing solid relationships with professionals and individuals while maintaining high ethical and quality standards, professional demeanor, and a cooperative attitude.

Problem Solving and Decision Making

Time Management and Prioritization

Customer Service and Relations

Communication and Coordination

Progressive Claims Adjuster :4/23-current

Conduct thorough investigations of automobile claims, including bodily injury and property damage

Evaluate damages, determine liability, and negotiate settlements with claimants and other insurance companies

Maintain accurate records and documentation of all claims

Communicate effectively with customers, agents, and other stakeholders to provide updates and resolve issues

Partner with appraisers/estimators to manage vehicle repairs

Negotiate with customers and other insurance carriers and resolve claims

Maintain knowledge of industry trends, regulations, and best practices to ensure compliance and improve processes

Provide exceptional customer service and maintain a high level of professionalism at all times

EDUCATION

EDUCATION:

High School diploma 5/05

Plantation High School

Current

Broward Community College(obtained Associate of Arts in )

Florida Atlantic University(Majoring in Math and a minor in Sociology)

Relevant Courses:

Math:Calculus I, Calculus II, Calculus III, Pre-Calculus, Business Calculus, Statistics 2023, Engineering Mathematics I, Content Read: Mid & Sec School, Discrete Mathematics,

Bachelor’s Degree in math education in 2015

Florida adjusters 6-20 license

Texas adjusters license all lines

Louisiana state license Property and Casualty

Skill and Abilities sets:

• Fluent in English

• Insurance Policy Knowledge

• Strong oral and written communication, including presentation skills

• Strong customer service skills

• Attention to detail and accuracy

• Good time management and organizational skills

• Ability to work independently or in a team environment

• Ability to meet or exceed Performance Competencies

• Ability to read and comprehend policy language

6196 laurel lane, Tamarac FL 33319 • ******************@*****.*** • 954-***-****

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