RICHARD M. BRENNAN

**** ********* ****** · Springfield, MA 01108 · 413-***-**** ad03uk@r.postjobfree.com

PROFILE

Highly skilled professional experienced in a wide range of customer service and administrative functions. Organized and detail-oriented, with proven success in managing multiple tasks while consistently meeting organizational objectives. Computer proficient; excellent knowledge of administrative software applications. Strong work ethic with excellent interpersonal skills.

PROFESSIONAL EXPERIENCE

Established an exemplary record of success in customer service and management positions covering a wide range of work environments. Duties include sales, personnel management, order processing, inventory / cost control, problem-solving, data entry, account management, reconciliation / auditing of accounts, loan processing and marketing / promotional development. Recognized consistently for customer relations efforts in the banking, insurance, and commercial distribution industries.

Manager 2002-Present

Triple S Liquors Inc. Chicopee, MA

• Manage daily operations including customer service, inventory, sales, and merchandising.

• Monitor inventories, negotiate prices, order products, and oversee deliveries.

• Hire, train, and supervise employees; ensure performance accountability.

• Maintain a clean and safe work environment in compliance with health/safety guidelines.

Customer Service Representative 1999-2002

FLN-MAR Rubber & Plastics, Inc. Holyoke, MA

• Handled all customer service issues; managed accounts and performed follow-up procedures.

• Quoted prices and enhanced customer awareness of new products and services.

Account Administrator 1985-1999

Connecticut General Insurance Co. Bloomfield, CT

• Entered member eligibility data for Medical and Dental accounts.

• Ensured accurate payments and billing utilizing reconciliation and auditing procedures.

• Identified and resolved client data and systems discrepancies in a timely, effective manner.

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Additional Relevant Experience:

Customer Service Representative: SIS; Springfield, MA

Customer Service Representative: Multibank National; Springfield, MA

Customer Service Representative: Guaranty First Bank; Waltham, MA

EDUCATION

Bachelor of Science in Business Administration

American International College; Springfield, MA

Concentration: Marketing / Management

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