Customer Service Project Manager

CHARLES L.P. JACKSON

*** *. ******* **********, ** 29414

843-***-**** ~ ****************@*******.***

Cooperative Leadership … Effectively capture the needs of the customer and relay to team members in a manner that enables flawless execution of scope of work to exceed customer expectations.

Solution Oriented …Able to quickly identify and implement change that delivers efficiency, consistency and profitability for overall project success.

AREAS OF EXCELLENCE

Supply Chain Manager

Creative Problem Solving

People Manager

Budget Management and Cost Control

Negotiation Skills

Client-based Solutions

Customer Service

OVERVIEW: Managing 8-14 projects simultaneously, using schedule management software to forecast target dates to deliver properties to their owners, on time and without exception, I was able to demonstrate my ability to perform under pressure of an aggressive schedule. I have gained a profound appreciation of what makes a successful Project Manager in the Construction Industry and want a position where this experience can be applied. Matching people skills and a detailed understanding of profitability with the ambition to deliver a flawless product in a timely manner has defined my success and garnered the respect of my industry peers.

I am now looking for an opportunity to apply my skills to continue building homes. My eye for detail and my commitment to meeting deadlines drives my performance and success.

PROFESSIONAL EXPERIENCE

LENNAR May 2022-Oct 2023

Construction Manager

Managed and closed $27+ Million in homes in Stonoview (Johns Island) and Riverside at Carolina Park (Mt. Pleasant), the most prestigious community being built by Lennar in the 23 states that they operate in.

Impact: Provided exceptional customer experience for a sophisticated clientele and delivered completed homes, without exceptions, on target and in a timely manner.

Identified issues in construction process with negative affect on schedule to provide solutions to trade partners that carried forward into a more efficient build and tighter timeline. Utilized scheduling software to manage and communicate schedule to trade partners in a Level Scheduling scenario to improve efficiency of construction process. Closed $750K to $1.3 M homes in 8 months of hub up. Improved process of getting public utilities to dig in and connect meters in a more timely manner improving performance of construction schedule and protecting the asset.

CJ’S FLOOR AND TILE, LLC 2019-2022

Owner Operator

Launched this company to provide finished products in tile and hardwood floor to high end clients in the Charleston area.

Impact: Provided exceptional customer experiences for builders and clients alike.

Responsible for management of materials and personnel on two hardwood floor crews as well as three tile crews (15 people) as well as performing client relations duties and sales responsibilities. In addition, I also fulfilled accounts payable and receivable as well as the many tasks of running a business.

SUNRAY FLOORING, North Charleston, SC 2017-2019

Operations/Sales Manager

Joined this group as a hardwood floor specialist and soon became as proficient in tile. Responsibilities included running multiple projects simultaneously in both tile and wood flooring.

Impact: Used experience to help develop an organizational process supporting internal and external functions of the company. Also, incorporated vendors to train all crew members and clients on products and application techniques.

Duties include, but not limited to, Sales, Project Management, training, inventory, material selection and ordering, scheduling, and performing walk through at project completion. I instituted a system of palatizing materials specific to each job to limit the amount of time crews spent gathering materials, and inevitably forgetting components, and getting them to the jobsite in a more timely manner.

ERICKSON WELDING, James Island, SC 2015-2017

Fabricator, Grinder, Welder

Managed 2-6 person crew working on various welding projects from marine and farm equipment to a complete rebuild of a 44’ steel sailboat..

Impact: Displayed proficiency with the complexities of welding and fabrication. Crafted solutions to challenging repair issues, submitted design drawings and performed high standard welding repairs.

Responsible for crew and jobsite safety management, supply and material ordering and delivery to project, weld integrity testing, and welding (MIG, TIG and stick).

R W CAUBLE AND COMPANY, North Charleston, SC 2015

Operations Manager

Assisted and directed product management, from field to office, to ensure timely and flawless delivery.

Impact: Brought in key office personnel to improve internal efficiency and organize the work process of a “Mom and Pop” business to a proficient, profitable, scalable company.

Operated as a Field Manager over five flooring crews on multiple locations to ensure accuracy and efficiency of projects timely delivery.

ELEGANT HARDWOOD FLOORS, Charleston, SC 2005 - 2007 & 2011 - 2015

Managing Operator

Product management from inception to delivery on a customer-by-customer basis. Established the company as a reputable, premier hardwood floor specialist through talent acquisition, culture management, training, supply chain management, lead generation, sales and flawless execution.

Impact: Hand-selected artisans capable of high quality product, which enabled the company to retire start-up costs within the first year.

Improved quality, efficiency, and profitability by implementing streamlined processes and improved ideology garnered from expertise in the industry. Making a profit in our first year and retiring start up costs, we were able to grow the company three-fold in three years (from 5 to 15 employees and $250K-$800K annual sales)

JACKSON’S HARDWOOD FLOORS, Charleston, SC 2007 – 2011

Owner

Developed a business plan that utilized sub-contractors for project execution thus minimizing overhead and immediately realized 70% margins.

Impact: Reduced operating costs to less than $1K per month that enabled $0 start-up costs.

Successfully balanced prospecting, bidding, material procurement and flawless project execution. Developed the skills and knowledge of sub-contractors to increase their ability to excel within the local hardwood flooring community

EXPRESSIONS HARDWOOD FLOORS, Charleston, SC 2003 – 2005

Operations Manager

Responsibilities included organizing crews and work materials, including inventory and restocking, on a daily basis.

Served as project leader of a premier custom project for The Sanctuary, Kiawah Island, SC (60k sq feet)

EDUCATION

Bachelor of Arts / English, with focused studies in Spanish, Sculpture and Art History.

College of Charleston, Charleston, SC

TRAINING: OSHA 10, Lennar Construction Management Training Course, various safety and best practice training.

ACTIVITIES: Competitive Sailing, Tennis, Cooking, Fly Fishing, Skiing

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