CYNTHIA LEONZO

OBJECTIVE:

Costumer service worker with extensive experience in helping prospective and existing customers with product knowledge, patience, and persuasive speaking skills. Accompanied by problem solving skills that will make significant contributions to the success of the company. WORK EXPERIENCE:

Metro-Access

Reservation Agent

(March 2020- Present)

6505 Belcrest Rd, Hyattsville, MD, 20782

- Responsible for aiding eligible customers with scheduling reservations or canceling trips over the phone and in person.

- Accountable for the confidentiality of the client with their personal information.

- Knowledgeable to answer questions about Metro Access police, no show, late cancellation, filing complaints, or recommendations in both Spanish and English. National Shrine of the Immaculate Conception

Gift Shop Clerk

(Oct 2016--Feb 2020)

400 Michigan Ave NE, Washington, DC, 20018

- Costumer service on the floor and over the phone.

- In charge of ticketing, restocking, and maintaining a clean place to appeal and attract.

- Responsible of performing returns, exchanges, applying discounts, and providing product information to costumers.

SODEXO

Food Prep Assistant and Cashier

(Feb 2019-Feb 2020t)

400 Michigan Ave NE, Washington DC, 20018

- Liable for cleaning, sanitizing work areas, equipment, utensils, and dishes.

- In charge of weighing, measuring, preparing ingredients and meats for cooking.

- At the cashier, responsibilities went from greeting clients, processing orders, to collecting payments from costumers.

EDUCATION:

Theodore Roosevelt High School

High School Diploma

(graduated 2017)

4301 13th St. NW, Washington, DC, 20011

ASSETS:

Languages:

Spanish: Advanced proficiency level

English: Advanced proficiency level.

References:

Available upon request.

240-***-****

ad03sr@r.postjobfree.com

215 Varnum St NW, Washington, DC, 20011

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