Liliana Goya

Streamwood, *****

224-***-****

ad03rj@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Able to provide positive customer experience and maintain an excellent environment with customers, team members and management. Strong organizational, communication and time management skills. Quickly acclimate to different environments and open to new processes and technologies. Ability to work in a fast-paced team-oriented environment. Bilingual: Spanish and English. Well-developed computer skills.

SKILLS

Microsoft Office: Teams, Word, Excel, PowerPoint, Outlook

Google Workplace

iOS

Oracle Netsuite

Attention to Detail

Strong Written and Oral Communication

Quick Problem-Solving and Multitasking

Bilingual: Spanish and English

EXPERIENCE

Donghua USA, Carol Stream, IL March 2023-Present

Customer Care Representative

Delivering excellent customer service via phone, and email.

Order entry and processing in different platforms.

Maintaining communication with vendors partners and freight companies.

Processing and updating inventory.

Shipping and receiving inbounds.

Invoicing and hours payroll

Septran Inc., Carol Stream, IL August 2022-March 2023

Bus Driver

Pick-up and drop-off students from their residencies to school.

Return students to their residencies after school day.

Perform beginning-shift vehicle inspections before departure.

Complete procedures to maintain sanitary bus space at all times.

Complete bus route on schedule while stopping at all stops.

U46, Elgin, IL August 2019-March 2023

Noon Hour Supervisor

Support students during their lunch time and recess time on a daily basis.

Supervise and monitor students on school grounds.

Ensure safety of students and student compliance with school and District policies and regulations.

Quill Corporation, Lincolnshire, IL June 2017-July 2019

Sales Associate/ Customer Care Representative

Assist customers with inquiries about products and purchases.

Provide recommendations according to customer needs or preferences.

Provide accurate, valid, and complete information about products, ETAs and shipping information.

Keep records of customer interactions, process customer accounts and file documents.

E2E Logistics Solutions, S.L., Barcelona, Spain. May 2011- January 2014

Customer Care Representative

Provide timely and thorough resolution to customer inquiries based on information available in the order management system.

Outbound Sales Calls to customer and vendors.

Communicate with vendor partners on order and shipment status.

Maintain expert-status on company products, features & services.

Order Entry and managing 3rd Party Channels.

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