Information Technology Customer Service
Resume:
Cory Ross
Orange Park, FL
********@*****.***
Authorized to work in the US for any employer
Work Experience
Information Technology Specialist
U.S. Army - Fort Hood, TX
June 2018 to May 2020
The Information Technology Specialist installs, operates, and maintains computer systems and information technology networks. Performs system administration and maintains computers and servers within the computing environment and the network environment. Performs network administration; installs configures and maintains network equipment within the network. Installs operates and maintains commercial off-the-shelf equipment (i.e. routers, switches, desktop, and laptop computers). Provides SA to Tactical Battle Command Servers in the tactical operations center. Provides SA and direct support for Content Management. Performs Information Assurance, provides the security services and attributes of availability, authentication, confidentiality, integrity, and non-repudiation; Network Operations Service Desk Management, which includes incident and problem processing, change request processing, availability management, and user interaction. Assists in the planning, configuration, management, and monitoring of the wide-area network.
Sales Associate
LOCKER ROOM by Lids - Orange Park, FL
July 2016 to June 2018
• Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in-store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts. Education
High school diploma
Orange Park High School - Orange Park, FL
August 2014 to June 2018
Skills
• Content Management
• Computer Networking
• Network Administration
• System Administration
• People Person
• Leadership Experience
• Customer Service
• Customer Care
• Computer Skills
• Sales Experience
• Security System Experience
• Computer Systems
• IT management
Military Service
Branch: United States Army
Service Country: United States
Rank: E-3
June 2018 to May 2020
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