Customer Service High School
Resume:
GABRIELLE ROACH
Evergreen, AL *****
**********.**@*****.***
SKILLS
Application Installations
Problem-Solving
Computer Security
Critical Thinking
Root Cause Analysis
System Troubleshooting
Teamwork and Collaboration
Technical Documentation
System Configuration Changing
Issue Research
Network Operational Enhancements
Software Updates
Customer Service
Verbal and Written Communication
Multitasking and Prioritization
EDUCATION AND TRAINING
Hillcrest High School, Evergreen, AL
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
EXPERIENCE
CONDUENT
Evergreen, AL
IOS Technical Advisor 05/2017 to Current
Analyzed existing iOS applications to tune performance and improve factors such as launch time, resource consumption and power drain.
Incorporated several iOS frameworks into Core Data, Core Animation and Core Location.
Incorporated cloud-based messaging APIs and push notifications into software to provide instant access to incoming notifications.
Analyzed code and corrected errors to optimize output.
CHEVRON
Evergreen, AL
Cashier 02/2013 to 05/2017
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Processed sales transactions to prevent long customer wait times.
SITEL
Andalusia, AL
Customer Service Associate 01/2010 to 01/2013
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Addressed inquiries, resolved customer issues and managed customer relations.
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