Customer Service Representative
Resume:
Kitty Duncan-Krol
Customer service inbound an outbound calling trainer also
Runnemede, NJ 08078
********************@***********.***
High-energy sales leader with proven relationship-building skills and significant background working with all types of customers. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise. Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service Representative
Runnemede plumbing heating and Electric - Runnemede, NJ October 2021 to May 2023
Dispatcher to all drivers and handle customers appointments n handle situations n problem solver. For Customers
• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
• Assisted customers with questions
• Booked appointments
• Wrote call center scripts
Sales Representative Telapoint
Telepoint Communications - Cherry Hill, NJ
August 2019 to September 2021
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
• Introduced customers to new offerings and updated accounts
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals
• Implemented consultative sales techniques to generate revenues and exceed sales targets
• Cross-sold additional products and services to purchasing customers
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
• Grew repeat business [99% by providing superior customer service
• Cold-called over 100 prospective customers daily with 99% success rate
• Exceeded sales goals by 99% for 2 consecutive years by establishing and cultivating lucrative relationships with customers
• Established new customer accounts. and improved currant customer accts
• Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives
School bus aide
School Bus Aide Holcomb Bus Service Inc - Bellmawr, NJ September 2000 to June 2004
• Assisted students with physical and mental limitations to safely get on and off the bus
• Provided knowledgeable and speedy response to all emergency incidents
• Established and maintained safe, supportive and welcoming environments for children of all backgrounds
Customer service and Accts payable representative
Curtis Circulation Company
April 1988 to August 1998
• Customer service representatives to handle all accts that had troubleshooting n helped solve all problems.
• Accts payable to all magazine companies yo get magazine comp paid yo get them published an out to stands. 20 accts. To handle every day.
• Worked overtime an did data entry also there for extra hours.
• Handled new an possible clients greeted magazine company customers as they came to visit our company n showed sn gave tour of Company.
Education
High school or equivalent in Business
Highschool - Runnemede, NJ
Skills
• Sales forecasting (6 years)
• Account management (4 years)
• Closing (4 years)
• Forecasting
• Needs assessment
• Merchandising
• Marketing (4 years)
• Training
• Customer Service (4 years)
• Purchasing (3 years)
• Negotiation (5 years)
• Budgeting
• Operations Management
• Pricing (3 years)
• Procurement
• Cold Calling (10+ years)
• Negotiation
• Purchasing
• Budgeting (3 years)
• CRM Software
• Time management (9 years)
• Outside sales
• Sales management (10+ years)
• Process improvement
• Business development
• Salesforce
• Branding (4 years)
• Event planning (4 years)
• Project management
• Recruiting
• Employee orientation
Languages
• English - Intermediate
Additional Information
SKILLS
• Marketing familiarity
• Sales closing • Product merchandising and distribution
• Negotiation weekdays only
• Personnel training • Customer needs assessment
• Client account management • Sales forecasting
• Dispatcher
• Customer service representatives
• Problem solver when customers call devastated over the situations i can bring them back by positive thoughts.
Contact this candidate