Customer Service Office Manager

**** ******* *****

Quincy, Il. *****

Phone 217-***-****

E-mail **********@*****.***

Kristine Doane

Objective

Energetic and motivated professional seeking a professional position

Profile

Exceptional relationship building skills targeted at ensuring teamwork and customer service. Proactive and organized with a passionate commitment to providing excellent results.

Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints.

Superior telephone, customer service and computer skills in MS Word and Excel.

Recognized for reliability and “getting the job done” through persistence and a strong work ethic.

Professional experience

December 2012 - Present Blessing Health System Quincy, Il

Clinic Office Manager

Responsible for supervising up to 20 direct reports and support 16 providers in all areas of their practice. Utilizes and mentors staff by using crucial conversation skills effectively, rounding on staff, completes annual evaluations, and implements and evaluates action plans on a on-going basis. Responsible for on-boarding new providers, Recruit, train and retain high-performing reception staff. Manages the daily functions of the offices, including multi-taking competing priorities, coordinating actions to in CGCAPS scores, facilitating provider’s schedules, and provide service recovery. Submits an annual budget and monitor expenses to the approved budget.

Sept. 2012 – Dec. 2012 Blessing Physician Services Quincy, Il

Office Coordinator

Responsible for coordinating duties to assist the Office Supervisor, which included but not limited to, ordering all supplies, managing hours for up to 30 staff and providers, and managing provider’s daily work schedules.

July 1995 – September 2012 St. Dominic School Quincy, Il.

Administrative Assistant

Assisted the school principal in a highly visible support role including office supervision and all aspects of running an office. Oversee student registration, scheduling classroom activities, answering dual phone lines, purchased all supplies used by the school yearly, maintained financial records for all school families, and performing all clerical support for running the kitchen.

1985-1995 State Street Bank Quincy, Il.

Loan Processor

Responsibilities center around the processing of all types of loans, credit bureaus on customers, gathering information for processing commercial loans and weekly and monthly delinquent reports. Had also worked in the Bank’s Bookkeeping Department, Safety and Trust Department, Teller and New Accounts. Was also a member of the Bank’s marketing committee which was responsible for all marketing activities of the bank.

Education

1984 - 1988 Quincy College Quincy, Il.

Bachelor of Science - Marketing

Cumulative GPA 3.1/4.0

Quincy College Upper Class Scholarship 1987-1988

Illinois State Scholarship 1984-1988

References

Available upon request

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