High Risk Customer Service
Resume:
Michelle Timogan Moses
**** **** ******* ******* *****
Alexandria, VA 22306
e-mail: ****************@*****.***
SKILLS/EXPERIENCE HIGHLIGHTS:
Skilled and effective client interface representative experienced in a broad array of administrative responsibilities including initial client assessment, billing, coordinating with various in-house departments and outside agencies • Able to manage high stress environment with people who may be experiencing difficult circumstances • Multi-tasked who can simultaneously handle the needs of clients while ensuring physical surroundings are properly prepared • Effective, concise communicator verbally and in writing • Flexible in ability to adapt past skills and experience to a new work environment • Excellent office skills including computer applications, filing, ordering supplies, and general office management
• Farmer’s Market Nutrition Program liaison
PROFESSIONAL EXPERIENCE:
Unity Healthcare Washington, DC- August 2021- Present
Assignment: WIC Nutritionist Assistant
Competent Paraprofessional Authority who provides services to low risk WIC clients such as, health screening, basic nutrition education, and referral for health care and other services
Interviews participants using the DC WIC State agency provided assessment tool to obtain participant characteristics, health and dietary information
Educates participants regarding their rights and responsibilities, the food delivery system, WIC foods and certification schedule
Performs and records height and weight measurements
Performs and records biochemical measurements, such as hemoglobin or lead tests
Screens the health and nutritional status of participants, identifies and assesses for health risks.
Provides basic nutrition education to non-high risk participants either individually or in a group setting with established curriculum and under supervision of a CPA or Nutrition Coordinator
Promotes the advantages of breastfeeding to all prenatal participants unless contraindicated for health reasons. Provides substance abuse and smoking cessation information.
Provides referrals as appropriate and identified during the screening process. Completes food prescription for standard contract formulas in powder or concentrate form
Completes default food prescription for non-high risk women and children per WIC State agency policy.
Refers high-risk participants, breastfeeding participants, and participants with questions or concerns beyond the CPPA scope of work to CPA in accordance with WIC State Agency policy
Documents all contacts made with WIC participants in the DC WIC CARES system
Issues food benefits in accordance with WIC State Agency policy.
Inova Mt. Vernon Hospital - Alexandria, VA: August 2018 to August 2021
Assignment: Patient Access Representative
Serving as patient first contact representative • Conducting in-person patient check-in and check-out, insurance verification, calculating and accepting payments, and scheduling patient appointments • Coordinating customer service over the phone and effecting communication between patients and healthcare professionals • Obtaining pre-approval for treatment • Prioritizing the order of care so that the most critical patients are seen first • Maintaining paper and electronic medical records • Providing information to insurance companies in order to assist with billing • Providing patients post-treatment instructions and referring patients to outside agencies for follow-up care and treatment.
Metropolitan Health Services - Alexandria, VA: April 2018 to June 2018
Assignment: Health Ambassador
Greeted and escorted each visitor upon entry and departure of facility and provided assistance with wheelchairs, opening doors, and carrying packages and luggage. • Maintained the cleanliness, comfort, and overall appearance of assigned area • Responded to guest inquiries and concerns promptly with courtesy and facilitated relationships by engaging guests and patients with authentic, personable conversations. • Maintained knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance, and airport information. • Maintained knowledge of emergency procedures, situations, and safety procedures.
Compass Group - Alexandria, VA: January 2018 to April 2018
Assignment: Dietary On-Call Associate
Communicated with nursing departments, clinical dieticians and other personnel to provide excellent patient services • Introduced the "Catering to You" program following scripted methods to new patients • Recorded patient menu selections and explained suitable alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences • Assembled trays according to specific patient menu on tray ticket and retrieved trays from patients' rooms • Complied with regulatory agency standards, including federal, state and JCAHO • Adhered to facility confidentiality and patient's rights policy as outlined in the facility's HIPPA policies and procedures • Followed Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line and followed facility and department infection control policies and procedures.
EDUCATION:
College/University Degree Major
University of Bohol/ B.S. Nutrition and Dietetics
PROFESSIONAL AND/OR TECHNICAL TRAINING:
Currently certified and licensed Nutritionist Dietitian
College curriculum included 12 semester hours of Computer Science and Applications
Proficient in Epic software data/records management, and information sharing systems.
Languages:
Tagalog: Fluent at professional and technical level.
Spanish: Semi-fluent.
Contact this candidate