Customer Service Data Entry

214-***-**** *********@*****.*** *** W Fain St, Duncanville, TX 75116

Over the last 45 years, helping people has been a part of my DNA. From my almost half century as a parent, I've taken those skills and honed them from hospitals to homes. An avid communicator, I take pride knowing that when a client, coworker or manager needs my assistance, I always strive to let my actions to the talking. I've had the privilege of being introduced to many different areas of customer service in many specialty areas, from Patient Access to Telemetry Tech, or Field Specialties. They've all reminded me one very important thing: People will never forget how you make them feel. It's my goal to be a part of an incredible team and lend my wisdom in the field of customer service, so that I can help increase the joy and loyalty a client has with the company and brand I'm able to represent. JCB Unlimited, LLC. Jonesboro GA

Administrative Assistant (Remote) 8/2021 - Present

Answer inbound phone calls pertaining to project inquiries

Follow up with clients to ensure all documentation is current for project deadlines

Data Entry

Update deadlines on multiple calendars to maintain a balance of schedules

Provide resolutions to client complaints and routing calls to proper personnel for support needs

Home Maker Duncanville, TX 11/2012 - 07/2021

Provided at home care for elderly family member

Maintained cleanliness of household and

administered medications

Provided daily chore runs and companionship

Collections

Audits

Customer Service Insurance verification Medicaid, Medicare Register and discharge patient to and from emergency room Run reports for patient’s charts, add lab reports to charts. Lab order entrée Multi phone lines Admit patients form incidents or other facilities

Discharge charge patient from floor other facilities Heart monitoring, oxygen level and blood pressures Page on call physicians as needed for nurses

Assist family members as needed, provide customer service. Stuff and audit charts for medical records Emergency registration

Insurance verification

Computer literate. Collections, admit and discharges patient from emergency. PBX. Provide customer service

Multi phones

Run censors for the rolling 24 hours of patient

Page trauma activation

Lab order entry

Elretta M Johnson

Multi phone lines

Admit patients form incidents Goal setting

Problem solving

Multi phones

Provided a full spectrum of security related to customer needs and alarms signals Verified validity by notifying customers or designated RPS dispatching authority's which helped to ensure the safety of the premise(s) and it's occupant(s)

Trouble shot various panels for technicians in the field to insure panels worked correctly for national and residential account(s)

Gave conformation numbers to the tech for the client(s) Microsoft office, Customer service, 10-Key, Data Entry, Multi-line Phone Systems, ICU Experience, Insurance Verification, PBX, Supervising Experience, Field Service, Multi-tasking Prospect Heights High School Brooklyn, New York 8/1971 - 5/1975 District 65 Business School Manhattan, New York 8/1975 - 5/1977

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