Executive Assistant Office Manager
Resume:
Tanya Leuzinger
Hemet, CA *****
**************@*****.***
Versatile and Results-Oriented Professional. Committed to Excellence and Continuous Improvement. Work Experience
Office Manager/Executive Assistant
AYRA Law - Los Angeles, CA
May 2022 to Present
Remote.
• Manage all office-related IT issues, coordinating with the IT team to ensure smooth operations.
• Conduct intakes with potential clients, gathering essential information to facilitate case evaluations.
• Schedule appointments between the Principal Attorney and prospective clients, ensuring seamless communication.
• Monitor and updated the Principal Attorney's daily schedule and calendar for efficient time management.
• Maintain an up-to-date calendar, ensuring accurate planning and timely appointments.
• Correspond with existing and potential clients via email and phone, addressing inquiries and concerns to enhance customer satisfaction.
• Manage document collection, organizing and inputting necessary information into the case management system.
• Issue retainers and invoices, streamlining financial transactions and client payments.
• Administer employee payroll setup, ensuring timely and accurate compensation.
• Provide interpretation services via Zoom and translated documents as needed. Supervising Paralegal
The Law Office of Kirk Tarman - Rancho Cucamonga, CA February 2021 to January 2022
• Handled diverse caseloads including Lemon law cases.
• Managed Outlook.
• Confirm court dates, verified correct departments, and proactively communicated with clients regarding misdemeanor/felony court appearances.
• Oversaw a range of administrative duties, such as faxing arraignments, organizing tasks from attorneys post-court appearances, opening, reviewing, and scanning incoming mail.
• Checked dates on the calendar and promptly communicated with clients and relevant departments.
• Managed intake processes from initiation to completion, accepted payments, answered calls, and followed up on new leads.
• Assisted with maintaining attorney's daily organizer, ensuring files were prepared for the next day, comparing schedules, and preparing 1050’s.
• Compiled and sent character packages to the DA.
• Reviewed pre-files to track charge filings.
• Monitored client monthly payments, closed out files, removed documents from the cabinet, and handled file shredding.
• Prepared and submitted motions as needed.
• Managed post-court notes transfer, confirmed next court dates on Outlook (attorney-inputted), and verified information on the portal.
• Facilitated the faxing of initial discovery requests to the DA and conducted jail visits when necessary.
• Provided translation and interpretation services as required. Office Manager/Executive Assistant
U.S. Law Center - Corona, CA
March 2017 to November 2020
• Orchestrated seamless operations of two full-service law firm offices, ensuring optimal performance across seven diverse departments.
• Conducted comprehensive work reviews, addressed client issues, resolved staff conflicts, and conducted team meetings to enhance productivity and foster a positive work environment.
• Implemented new protocols, structures, and training programs, enhancing the overall efficiency and effectiveness of the firm.
• Led recruitment efforts, from posting job advertisements and conducting interviews to hiring, onboarding, and training new staff.
• Established streamlined onboarding processes, managing workstation setup, payroll, fingerprint scanner configuration, new hire packets, key card issuance, email setup, and in-office case management systems.
• Managed case loads of absent employees and handled challenging client files, ensuring consistent high-quality service delivery.
• Addressed employee-related matters, including time-off requests, payroll issues, and ongoing support, fostering a positive and supportive work culture.
• Oversaw client satisfaction and reviews, ensuring exceptional customer service.
• Ensured smooth inter-office operations by liaising between offices, addressing client and staff concerns on behalf of the principal attorney.
• Managed building-related responsibilities, including tenant issues, repairs, rent collection, and attendance at association meetings.
• Maintained meticulous financial records, overseeing payment processing, bank deposits, and assisting with end-of-year file closeouts and accounting tasks.
• Managed diverse tasks, such as website and marketing initiatives, employee handbook revisions, and management courses, as well as interpreting, document translation, and client interactions.
• Conducted client intakes, met weekly financial goals, and managed calendars for both offices and the principal attorney, ensuring streamlined operations.
• Demonstrated exceptional communication skills by promptly responding to inquiries from clients, the Employment Development Department (EDD), and the State Bar, ensuring high client satisfaction and professional representation.
Executive Assistant to Principal Attorney
U.S. Law Center - Corona, CA
January 2016 to March 2017
• Managed executive calendars, scheduled appointments, and coordinated meetings, ensuring optimal use of time and resources.
• Organized travel arrangements, including flight bookings, hotel accommodations, and itinerary planning, resulting in smooth and hassle-free trips for executives.
• Prepared and edited correspondence, reports, and presentations, maintaining a high standard of accuracy and professionalism.
• Acted as a liaison between executives and internal/external associates, fostering positive relationships and enhancing communication channels.
• Implemented efficient office procedures, leading to a 30% increase in team productivity. Paralegal
U.S. Law Center - Corona, CA
January 2015 to March 2016
USCIS department (U.S. Citizenship and Immigration Services) Paralegal/ Personal Assistant
The Law Office of Zulu Ali - Riverside, CA
December 2013 to January 2015
• Provided valuable support to an associate attorney, aiding in the management of a caseload exceeding 150 cases.
• Stand-In Assistant to the Principal Attorney, providing seamless support in the absence of the primary executive assistant.
• Assisted Principal Attorney with jail visits every Sunday to visit all detainee's.
• Effectively managed detainee case load.
Education
Associate's degree in Criminal Justice
Everest College - San Bernardino, CA
February 2010 to September 2012
Skills
• Legal Research
• Adobe Acrobat
• Administrative Experience
• Office Management
• Research
• Case Management
• Transcription
• Translation (10+ years)
• Personal Assistant Experience
• Microsoft Excel
• Interviewing
• Front Desk
• Writing Skills
• QuickBooks
• Intake Experience
• Proofreading
• Management
• Microsoft Outlook
• English
• Medical Records
• Payroll
• Accounting
• Accounts Payable
• Human Resources
• Event Planning
• Interpretation
Certifications and Licenses
Paralegal Certificate
January 2013 to Present
Additional Information
Skilled in Utilizing:
• Abacus
• QuickBooks
• Microsoft Office Suites
• Smokeball
• Clio
• Adobe software
• Outlook
• Microsoft Word
• Microsoft Excel
• Spreadsheets
• Metro FAX
• Dropbox
• DocuSign
• Cerenade/E-Immigration
• Gmail
• Microsoft Teams
• Outlook Calendar
• Zoom
• Phone Sheets
• Google Sheets
• Google Docs
• Google Drive
• TeamViewer
• OneDrive
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