Data Entry Information Systems
Resume:
RENEE S. JACKSON
Peoria, IL. 61615
**********@*******.***
PROFESSIONAL SUMMARY
Motivated and accomplished professional with proven ability to learn and utilize new information systems seeking to apply knowledge and experience at an established organization.
Completed certificates and continuing education include: Medicare Fraud and Abuse: Prevention, Detection, and Reporting, CMS Form 1500, Uniform Billing (UB) – 04, Health Insurance Portability and Accountability Act (HIPAA) EDI Standards, and World of Medicare.
Proven ability to build and establish working relationships with both patients and professionals.
Proficient in Microsoft Office with a typing speed of 48 words per minute.
UMA’s Academic Excellence Awards (maintaining a high cumulative grade point average (CGPA) of a 4.0 and AIU of maintaining a (CGPA) 3.7, Deans list, and top of class.
Proficient on Windows 7, 8, 8.1, 10, & Apple Operating systems for iOS, macOS, iPadOS, WatchOS
KEY PROFICIENCIES
Medical Billing & Coding Extensive Training in ICD-9-CM, HCPCS, CPT Co-Payments & Deductibles HIPAA Compliance Greenway Prime SUITE EHR/PMS Insurance Billing Procedures Introduction to ICD-10-CM Insurance Verification Anatomy & Physiology Medicare, Medicaid, TRICARE CMS 1500, CM 1450 (UB-04), EOB’s Managed Care (HMO, PPO, and POS) Insurance Claim Processing Electronic Payment Posting Appointment Scheduling Medical Terminology Government & Third-Party Payers Office Management Data Entry & 10-Key
EDUCATION
NTI University Online 7/2014
General Certification Course
Completed online training and certification for telecommuting positions.
American Intercontinental University Online – Hoffman Estates, IL 4/2012
AABA/Healthcare Administration (GPA: 3.7)
Completed an intensive, accredited degree program which included: Lower Division Capstone, Micro and Macroeconomics, Business Management and Leadership, Principles of Marketing, and Principles of Accounting. My classes also included Medical Terminology, Medical Office Procedures, Medical Records, Fundamentals of Healthcare Technology, Introduction to ICD-9 Classification and Reimbursement.
MEDICAL EDUCATION
Ultimate Medical Academy Online – Tampa, FL 6/2014
Medical Billing and Coding Diploma (GPA: 4.0)
Completed an intensive, accredited training program which included: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for Success.
PROFESSIONAL
Kelly Services, Global - Troy, MI. 06/2016-Present
Apple Tech Advisor - CPU Technical Support Agent
·KellyConnect Apple Flex Forward Mac+ Tech Advisor
·Inbound/outbound calls to resolve customer issues
·Troubleshooting Apple Devices for issues (iPhones, Macs, iPad, iPods, iWatch)
·Running diagnostics
·e-mailing articles and case numbers
·Setting up appointments and call backs
·Transfer calls if needed to appropriate departments
·Setting up repairs
·Multi-tasking using different programs on Mac computer within Kelly Services Apple Program (Okta, Apple Connect, Core Base System, K-Base, Notes, iTunes OS X & macOS Base systems, Apple Network, iCST)
·Work from home in a quiet, controlled home office
National Telecommuting Institute, Inc. – Boston, MA 09/2014 – 05/2016
Order Entry Clerk Agent
Inbound calls from customers placed orders for Forms/Publications using CRM systems
Directed customers to correct department
Filled out Order Processing Feedback forms when needed
Worked with Sykes/F5 systems
Worked from home in a quiet, controlled home office
Accelovance – Peoria, IL 10/2012 – 04/2014
Call Center Agent
Performed an average of 145 in/outbound calls on a daily basis to study subjects.
Input data into USAN Systems, completed Deltek Time/Expense reporting with ESS.
Completed copying, filing, & alpha-numeric data entry.
Afni, Incorporated – Peoria, IL 03/2011 – 06/2011
Customer Care Consultant
Completed outbound calls to customers to confirm installation appointments of FIOS.
Upgraded orders, transferred calls to appropriate departments.
Utilized FTTP/CoFFEE Knowledge Bank, Workbench & VIBE.
Pulsar Plastics – Carlyle, IL 06/2004 – 10/2004
Machine Operator
Monitored machinery during its operation, loading/unloading the machine & making minor adjustments to the controls.
Pulled plastic moldings off machines, inspecting, repairing machine & packing items for shipment.
Leggett & Platt – Linwood, NC 11/2000 – 06/2004
Forklift Operator/Shipping Warehouse Associate
Received order manifests to pulled orders, readied for shipment.
Loaded tractor-trailers, performed product count, called for freight pick-up.
References Available Upon Request
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