Service Associate Guest Experience

Laura (Lalla) Courtney

*** ** ***** #*** ********* Bay, TX. 78657

830-***-**** Direct Contact

********@*****.***

PROFESSIONAL SUMMARY

● Experienced Leader\Director in Food & Beverage

Proficient multi-tasker, who's highly organized and conscientious in actions. Skilled in cultivating and maintaining profitable fast-paced work environments. Resourcefully adaptable while optimizing growth through awareness, consistency, and critical decision-making skills. Will produce innovative ideas and participate in goal setting initiatives and execute accordingly. Has an Innate Skill anticipating and preparing with extreme attention to detail. Able to give a customized guest experience that engages and entices. Maintains successfully creating meaningful relationships with the community and inspires others to take good care of each other. Igniting a passion in others to realize their growing potential through engagement and skills development. Recurring goal is to continue learning and growing to find that I am standing on what i thought was their ceiling.

WORK HISTORY

Server

Bay Cuisine (Bayview Restaurant & Bayside Market) May 2021 to current Horseshoe Bay, TX

Server and service associate inclusive of all that entails. Creating an Enjoyable atmosphere, delivery expectation service and offering exquisite chef inspired entrees with amazing craft cocktail and wine service. Kitchen Director

Chic-fil-A - 2105 Hwy 281 Marble FallsApril 2017 to May 2021

● Able to identify any problems and provide solutions

● Check the cleanliness and maintenance of the restaurant

● Conducted regular meetings with crew to ensure organizational and operational efficiency.

● Discussed sales targets and profit strategies with appropriate corporate staff.

● Evaluate employee performance

● Handled customer queries or complaints regarding food quality and service.

● Oversee employees to make sure they deliver the best service ● Performed checks on workplace practices for compliance with quality and safety standards.

● Roll out of new menu or policies in the restaurant

● Employee growth and development

● Encouraging an environment of trust and unity.

● Promote the setting of goal and actions therein to obtain.

● Creating meaningful relationships that inspire people to take good care of each other.

● Inciting the culture of Abundante care and what that looks like not only in house, but ensuring it carries over into the home and in the community. Kitchen Manager

Buddies1stop - Kingsland, Tx September 2013 to March 2016 ● Able to identify any problems and provide solutions

● Check the cleanliness and maintenance of the restaurant

● Conducted regular meetings with crew to ensure organizational and operational efficiency.

● Coordinate with suppliers for needed items and supplies for delivery ● Cultivated business relations with suppliers, renegotiating terms. ● Discussed sales targets and profit strategies with appropriate corporate staff.

● Evaluate employee performance

● Handled customer queries or complaints regarding food quality and service.

● Interview candidates for staffing in the restaurant

● Oversee employees to make sure they deliver the best service ● Oversee the budget of the restaurant

● Performed checks on workplace practices for compliance with quality and safety standards.

● Roll out of new menu or policies in the restaurant

● Scheduled crew working hours and shift rotation.

● Setup up events, promotions and parties

● Supervise the inventory of supplies and restaurant equipments ● Tracked receipts and expenditures on a daily basis. EDUCATION

High School Diploma: 1998 Katy High School - Katy, Tx

● Able to garner a GPA score of [ 3.8 ] Honor Role Associate Of Science:

2 Yr Nursing Program2001 NIT - Houston, Tx

● Able to garner a GPA score of [ 3.8 ] Dean's List

● Licensed Practical and Vocational Nursing

SKILLS

● Ability to accept and learn from criticism

● Ability to work under pressure

● Able to perform with minimal supervision

● Active listener

● Adaptable

● Attention to details

● Awareness coaching

● Budgeting skills

● Business strategies

● Coaching skills

● Commercial awareness

● Compassionate professionalism

● Corporate reviews and measurements

● Cost management

● Critical thinking

● Customer awareness

● Decision making

● Defines clear cut objectives

● Demonstrate confidence

● Encourages continuous learning at all levels

● Establishes and enforces a culture

● Excellent verbal communication skills

● Focuses on both short and long term results

● Integrity in word and action

● Leadership qualities without Entitlement

● Motivator thru inspiration and action.

● Taking teachable moments and opening other to the opportunities therein ● Training in a customized way to obtain the best possible success ● Team building skills

● Team player at all levels

● Unity oriented

● Utilization of multi-tiered service models

● Understanding the limitless possibilities for growth personally/professionally

Contact this candidate