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Customer Service Inventory Control

Location:
Dallas, TX
Posted:
November 12, 2023

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Resume:

James McQueen

281-***-**** ad03cz@r.postjobfree.com

North Houston, TX LinkedIn

PHARMACIST-

COMPOUNDING

Offering 13 years of compounding experience, hands-on medication compounding. Licensed pharmacist in Texas, Oklahoma, Nevada, and Pennsylvania. Adept, dedicated pharmacist with extensive experience in management and supervisory roles across community and retail pharmacies. Proven ability to meet operational demands and patient needs within fast-paced, highly regulated environments. Reliable decision maker consistently demonstrating professionalism, integrity, and clinical expertise. Proven team leader and mentor providing direction and support to cross-functional teams. Hold certifications in compounding, intravenous administration, immunizations and functional medicine.

Core Competencies:

Pharmacy Operations Management

Patient, Provider, & Insurer Communication

Budgets & Financial Administration

Customer Service Excellence

Patient Education & Advice

Clinical

IV Certified

Immunization

MTM

Team Oversight & Training

Development & Mentorship

Drug & Supply Inventory Control

Regulatory Compliance (HIPAA, etc.)

Controlled Substance Management

Covid-19 Counseling / Testing

Home Infusion

BLS

Functional Medicine

EXPERIENCE

Pharmacist in Charge, Woodlakes Pharmacy, Conroe, TX (4/10/21 – 10/25/23) Proficient in customer service, inventory management, life enhancing custom drug formulas and drug interaction understanding. Processing insurance and claims for timely and accurate payments, Prior Authorization for patients. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bring strong work ethic and excellent organizational skills to any setting.

Pharmacist/Clinical, Express Specialty Pharmacy/Houston Medical Urgent Care/ER -

(11/1/20 -1/14/21) as needed work

Pharmacy and front line Covid-19 patient counseling and testing as an additional job, due to the overwhelming need.

Pharmacist in Charge, Relief Med Pharmacy, Conroe, TX (9-14-19 until 4/9/21)

Leading a team of five pharmacy staff to provide superior service in this community

and tele pharmacy setting. Ensure accurate, timely filling of prescriptions, overseeing

verification of prescriptions.

Pharmacist in Charge, Pharm House Drug, Conroe, TX (10/2017 until 8/2019)

Led team of seven pharmacy staff to provide superior service to customers of independent pharmacy. Ensured accurate, timely filling of prescriptions, overseeing process from verification of drug name and dosing to labelling and patient pickup. Provided Prior Authorization, counseling to customers, including for prescription and over-the-counter drugs. Provided immunizations. Controlled drug and supply inventories and submitted orders; followed regulations for management of controlled substances. Maintained counting and labeling machines. Handled payroll and accounting functions as well as team training and development.

Successfully minimized direct and indirect remuneration (DIR) fees by promoting patient adherence via MED-SYNC, Equipp, Mirixa, and Outcomes programs.

Supported seamless transition to paperless EDI system for inventory control.

Proposed stocking of additional products, including durable medical equipment (DME), to meet patient needs.

Retained as Pharmacist in Charge following acquisition of Lifechek Drugs in 2017.

Pharmacist in Charge, Lifechek Drugs, Conroe, TX (9/2010 until 10/2017)

Entrusted to supervise pharmacy operations, directly overseeing team of seven technicians and clerks within independent pharmacy. Developed customer relationships by promoting friendly, quality service. Coordinated workflows for prescription order filling as well as home delivery. Provided expense and inventory control, Prior Authorization for patients

Applied advanced clinical expertise while advising customers on drug dosing, interactions, and safety protocols.

Trained, developed, and mentored staff to build high-performance teams capable of meeting operational demands and specific customer needs.

Additional Experience

Pharmacy Director, College Park Pharmacy, Conroe, TX. (10/2008 until 8/2010)

Prepared and dispensed BHRT compounds and advised physicians on dosing for both male and female patients.

Pharmacy Manager, Kroger Pharmacy, Magnolia, TX Eckerd’s/CVS Pharmacy, Spring, TX

EDUCATION

Bachelor of Science, Pharmacy (with honors) University of Houston, Houston, TX

School of Applied Functional Medicine (SAFM)

CREDENTIALS

IV Sterile Compounding Certified (ACPE)

Immunization Certified

BLS Certified

Pharmacist, National Sterile Compounding Training (ACPE)

Certificate Program in Contemporary Prescription Compounding, American College Apothecaries

Certificate Program in Women’s Health 503, American College of Apothecaries

Member, American Society of Consultant Pharmacists (ASCP)

Member, Texas Pharmacy Association (TPA)

Functional Medicine

Home Infusion

Clinical

Licensed in the State of Texas and Oklahoma-Doctor of Pharmacy, Nevada and Pennsylvania

TECHNICALSKILLS

MED-SYNC Equipp Mirixa Outcomes MS Office 365l Prior Authorization for patients

References provided upon request



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