Talia Henderson

**** ***** ****** *******, ** ***38

708-***-**** ad03cp@r.postjobfree.com

Provider Relations / Case Management

Summary of Qualifications:

Organized with extensive experience and passion for customer and client satisfaction while supporting positive company image. Strengths in account maintenance, problem-solving, supervising and administrative support. Recognized team building, mentoring and leadership skills.

Education:

Bachelor of Science: Community Health December 2015

GPA 3.0

Governor State University (University Park, IL )

Relevant Work Experience:

Aunt Martha's and Health Works of Cook County

Provider Relation Liaison December 2017 – Present

Maintain regular contact with Health-works clinicians and staff to optimize health services for wards of the state.

Efficiently secure required healthcare documentation within specified timeframe.

Distributes documentation to necessary parties within Health-works community.

Provide orientation and training to Health-works providers and staff.

Conducts on-going analyses regarding regional provider performance and compliance with service agreements. Implements annual satisfaction surveys with regional Health-works providers.

Collaborate with Illinois Department of Children and Family Services; and Medical Case Management Agencies to ensure receipt of health services for eligible populations.

Maxim Health Care Service August 2015 – November 2017 Patient Access Representative

Maintains a thorough working knowledge of the facility and its clinics, the hours of operation, and services.

Collects and communicates patient and guest concerns to Lead Service Excellence Representative and Guest Relations Coordinator.

Acts as a liaison to patients, guests, and vendors visiting the hospital.

Maintains department records, reports, and files per HIPPA regulation.

Answers telephone, takes messages, directs calls.

Ford Height Community Health Care Center

Community Health Internship April 2014- August 2014

Work with members to identify barriers to accessing care and achieving person-centered goals, as well as work to close gaps in care

Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals

Proactively engage the member to manage their care

Will seek out members that have had minimal contact with the organization and try to re-establish relationships

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