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Heavy Equipment Customer Service

Location:
Phoenix, AZ
Posted:
November 12, 2023

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Resume:

Meril Weisser

Fleet Specialist

Well-versed equipment specialist experienced in areas ranging from heavy equipment rebuilds and repairs, telematic diagnostics, and most recently fleet management. Proven track record of completing jobs effectively, safely and within deadlines, while receiving high praise from customers and leadership.

Experience

Education

2023 - Current

PacWest Rentals, Fleet Specialist

- Assist in managing fleet availability, maintenance, and repairs.

- Developed and manage internal parts store and warehouse.

- Monitor fleet oil samples, inspections, machine data for repairs.

- Developed procedures and policies to improve safety, production, and efficiency.

2020 – 2022

Wallcon, Fleet Manager

- Manage and schedule repairs and maintenance for a fleet of 900+ trucks and machines, including DOT requirements.

- Facility manager for six facilities, ensuring upkeep of maintenance and organization.

- Created, developed, and managed parts department.

- Implementation and management of new equipment management program.

- Managed a team of 10+ employees

2011 – 2020

Empire Southwest, Telematic Specialist

- Install, repair and update communication & location devices on Caterpillar equipment

- Create schedules, maintain parts inventory & document service reports

- Interact with key clients

- Electronic diagnostics & troubleshooting on equipment computer systems

2005 – 2007

Universal Technical Institute

Associate of Applied Science:

Automotive, Diesel & Industrial

Technology

Skills

Mechanical Aptitude

Efficient in Microsoft Programs (Excel, Word, Office)

Critical Thinking

Troubleshooting & Diagnostics

Work Ethic

Customer Service

Organized, Diligent & Efficient

Leadership

Contact

25716 S.183rd Place

Queen Creek, AZ

Cell 928-***-****

Email ad03cj@r.postjobfree.com

Experience

Empire Southwest, Condition Monitoring

- Monitored a fleet of 500-800 machines and composed repair/maintenance recommendations based on oil samples, inspections, machine history, machine letters, and site conditions.

- Performed special requests by clients as needed, such as graphing and charting fleet health history specifically related to oil samples and machine letters.

- Beta tested pilot programs for vision link software

Empire Southwest, Heavy Equipment Technician

- Lead rebuilds and assisted with Caterpillar Certified Rebuilds.

- Performed diagnostics and repairs on all machine components, large and small.

- Provided quotes on machine repairs using SPY and SIS programs.

- Mentored apprentices

- Implemented safety process improvements



Contact this candidate