Data Entry Customer Service
Resume:
Paula Drake
Data entry
Massillon, OH *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Inmate service worker 1
Summit County Sheriff's Office - Akron, OH
February 2021 to Present
Interviews and counsels correctional facility inmates regarding a variety of issues (e.g. family crisis, religious concerns, education, alcoholism housing, etc.); acts as a liaison between inmates and outside contacts (e.g. clergy, attorney’s, family members, on friends, etc.); schedules medical, counseling, and related appointments; makes recommendations of appropriate referral agencies to inmates; provides information to inmates on internal programs available to them. Receives, searches and processes inmate property and mail; maintains records on inmate property; checks property for contraband; ensures correctional facility procedures are followed. Prepares reports regarding inmate activities, property received and distributed, social programs, etc.; coordinates volunteer services and religious functions. Instructs and supervises inmates in recreational activities; verifies physical ability to participate with the medical personnel; maintains records on recreational activities. Front End Supervisor
Burlington Stores - Canton, OH
September 2019 to February 2021
I’m responsible for front desk customer service needs: checking customers out at cash register, overseeing cashiers, scheduling, interviewing, orientation, deposits, safe count, layaway. I have basic Microsoft word, microsoft office and excel experience. Occasionally I'm a cashier. Data entry
Elum Music - Massillon, OH
August 2008 to May 2009
Researched answers or solutions as needed.
● Provided accurate, valid and complete information by using the proper methods/tools. Manager/ clerk
Family Dollar - Massillon, OH
November 2004 to January 2008
Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
● Assisted with store stocking, floor-sets and opening/closing procedures.
● Responded to service inquiries and coordinates resolutions with management and floor associates. Education
Associates in Applied Science in Criminal Justice in Criminal Justice Motte Technological College - Conway, SC
February 2017 to Present
High school diploma or GED
Skills
• Yes (5 years)
• I have cared for children in my home for family members. I also have references. Feeding, diapering, school activities and redirection. Im also a mother of three amazing children; two of which are grown suscessful adults. My youngest is a senior at RG Drage in the ECE class. (10+ years)
• Early Childhood Education
• Employee Orientation
• Management
• Toddler Care (10+ years)
• Interviewing
• Negotiation
• Customer service (5 years)
• Phone etiquette
• Office experience
• Infant Care
• Babysitting (10+ years)
• Meal Preparation (10+ years)
• Nannying
• Cash Handling
• Clerical Experience
• Front Desk
• Communication Skills
• Data collection
• Training & development
• Organizational Skills
• Typing
• English
• Sales
• Supervising experience
• Multi-line phone systems
Certifications and Licenses
Driver's License
Assessments
Supervisory Skills: Motivating & Assessing Employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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