Customer Service Representative

SERENITY GOODWIN

CUSTOMER SERVICE REPRESENTATIVE

EXPERIENCE

Scheduling Specialist

March 2019 - October 2022 Inovalon, Nashville, TN

onducted outbound calls to health plan members to schedule in.

home visits by nurse

« Accepted inbound calls from members seeking on in-home visit or

more information regarding plan beneats.

* ensured members comprehended all the features ond benefits of

the program.

Clerical Assistant

October 2017 - January 2019 US Security Associates,

Nashville, TN

Provided clericar support to company emplovees by copyin, faxing

and filing documents.

interacted with customers over phone. email or in-person to provide

maintained organized files and stocked suppiles to support team

needs and maximize performance.

Technical Support Representative

June 2013 - August 2017 Asurion, Nashville, TN

Assisted customers in identifying issues related to Verizon phones

tablets and other bluetooth-copable devices.

EDUCATION

High School Diploma

May 2008

Antioch High School, Antioch, TN

SKILLS

© Proficient in Microsoft Word, Excel, and PowerPoint, etc.

* Typing Speed 45 wpm

* Ability to prepare routine administrative paperwork and

manage invoicing Drocess.

CONTACT

@& 470-***-****

= ***************@*****.***

@ Smyrna, GA 30080

CAREER OBJECTIVE

Hardworking and organized

individual with experience in

customer service and

communication. Proven track record

of success in scheduling

appointments, answering inquiries,

and resolving issues. Proficient in

Microsoft Office Suite and CRM

software. Adept at quickly learning

new systems and processes.

Highly organized and detail-oriented

professional with extensive

experience in service and sales.

Possesses excellent communication

and interpersonal skills, as well as a

proven track record of successfully

setting and confirming appointments.

Committed to providing a positive

customer experience while achieving

set goals and objectives.

Contact this candidate