Customer Service Representative
Resume:
Contact Details
Phone: 096********
Email: wjohnjohnny@g
mail.com
Nationality: Filipino
DOB: 17.09.1993
Gender: Male
Address: *** *** ****
Katuparan Taguig City
Sofware and Technology
Skills
English
Filipino
Travel
Gaming
Cooking
Languages
Hobbies
John Johnny Walican
Summary
To secure a position that allows me to grow professionally while making a positive impact on the company.
Experience
Integrated Call Capture Analyst at NASDAQ
OMX (Under Agency People 4 People)
Jun 2015 – Nov 2016
Monitoring audio webcast, Quality check audio webcast before to submit to client website.
Customer Service at MC HOME DEPOT INC
(Under Agency Aimone)
Mar 2017 – Aug 2017
Provide a solution to the customer complaints regarding on the items that they avail in our store. Give a product information or specs depends on the client request. Create a delivery and pick up reports and print the daily reports and submit to the manager. Entry Clearance Assistant (Visa and
Immigration Section) at British Embassy
Manila (Under Agency People 4 People)
Apr 2019 – Sept 2019
Processing of UK Visa and Encoding of data of applicant. Dispatch of all issued visa of applicant.
Admin Assistant at RCBC SAVINGS BANK
(Under Agency People 4 People)
Oct 2019 – Dec 2019
Processing and shipping of ATM client contract. Filling documents and creating a pullout and renewal ATM letter.
Customer Service Representative at
Maybank Philippines Inc (Under Agency
Collabera Technology)
May 2020 – May
2022
Answer of all customers inquiry via phone and give a best solu- tion for client complaints regarding on Maybank credit card. Create a ticket in the system for the reversal of annual fee and other charges in credit card. Checking the status of Maybank credit card application via email or call.
Data Analyst at Willis Towers Watson
(Under Agency Collabera Technology)
Jun 2022 – Continue
Updating the data of the contacts and company in the system. Upload and update the surveys in the system. Provide a solution in Jira tickets depends on the client request.
Education
Bachelor of Science and Information
Technology
Jun 2010 – Nov 2014
Asia Pacific College
References
Ernie Lopez Vargas Jr
Maybank Philippines Inc
*******@*******.***
Contact this candidate