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Mechanical Engineer Customer Service

Location:
Noblesville, IN
Posted:
November 12, 2023

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Resume:

JL

Jerran Leakes

Professional Summary

Driven mechanical engineer with a passion for problem-solving and collaboration, seeking to work with other world-class engineers to keep improving in design and hands on work. Creative and innovative prospect determined to bring ideas to life through cutting-edge technology and design techniques. Team player with strong problem-solving skills to contribute effectively to projects and teams. Considers unique and unconventional solutions to deliver exceptional results. Work History

WD Bearings of America - Application Engineering

05/2023 - 09/2023

Purdue University Indianapolis - Testing Proctor

Indianapolis, IN

01/2023 - 05/2023

Multiple Establishments - Customer Service Representative Indianapolis, IN

06/2016 - 01/2023

Collaborated with cross-functional teams to develop new testing methods for evaluating bearing performance under extreme conditions

Implemented these tests and collected data on failure rates, enabling more accurate predictions of bearing reliability

As a result, reduced warranty claims by 30% and improved customer satisfaction ratings by 15%.

Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation's mission.

Checking in with students and communicating with departments to ensure proper examination Surveillance testing area and responding to technical issues while using online resources

Prepared instructional materials for group and one-on-one use to comply with established curriculum.

Located materials and online resources by demonstrating use of equipment and software.

ad03aj@r.postjobfree.com

317-***-****

Indianapolis, IN 46038

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Websites, Portfolios, Profiles

● linkedin.com/in/Jerran-l-664127127

Skills

● Matlab

● Application Testing

● Mobile Application Development

● AutoCAD

● Project Management

● SolidWorks

● Creo

● Calypso Basic CMM

● Siemens NX

● FEA

● CAD/CAM

● ANSYS Workbench

● Siemens NX Nastran

● Microsoft Office

● Data Analysis

● Application Design

Education

05/2023

Purdue University

Indianapolis, IN

Bachelor of Science: Mechanical

Engineering

Purdue University Indianapolis - Lab Technician Assistant Indianapolis, IN

08/2022 - 10/2022

Developed communication skills and problem solving skills by help customers and employees with understand each other to achieve a means of compromise

Taken charge of multiple establishments to ensure that the team achieve daily tasks and keep the work flow going.

Handled customer inquiries and suggestions courteously and professionally.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Conducted laboratory experiments for students to learn the different fundamental of physics, such as magnetism, electricity, momentum, etc

Restored damaged equipment such as multimeter, voltage output systems, and manage documentation and laboratory equipments.

● Maintained documentation on tests performed in lab. Performed testing and quality control using approved laboratory procedures and instrumentation.

Coursework

● Machine Design

● Fluid Mechanics

● Thermodynamics

● Modeling Dynamics System

● Design of Mechanisms

● CAD/CAM-Theory

● Project Management

● Principle in Turbo Machinery

● Control System

Projects

Developing a system that mimics the flow of blood through the body for research purposes. Prototyping image-based fluid dynamics circulation loop following the design process and marketing. Creating a solid model for 2 cylinder engine using Siemens NX. Implemented finite element analysis using Siemens Simcenter. Designing multiple parts to advance the function of a pump through creating an impeller Manufacturing 3D print of impeller model. Compliance Elements for Flow Loop Siemens NX Model Engine Turbo-Machinery Pump Design

Minor: Mathematics



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