Mechanical Engineer Customer Service
Resume:
JL
Jerran Leakes
Professional Summary
Driven mechanical engineer with a passion for problem-solving and collaboration, seeking to work with other world-class engineers to keep improving in design and hands on work. Creative and innovative prospect determined to bring ideas to life through cutting-edge technology and design techniques. Team player with strong problem-solving skills to contribute effectively to projects and teams. Considers unique and unconventional solutions to deliver exceptional results. Work History
WD Bearings of America - Application Engineering
05/2023 - 09/2023
Purdue University Indianapolis - Testing Proctor
Indianapolis, IN
01/2023 - 05/2023
Multiple Establishments - Customer Service Representative Indianapolis, IN
06/2016 - 01/2023
Collaborated with cross-functional teams to develop new testing methods for evaluating bearing performance under extreme conditions
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Implemented these tests and collected data on failure rates, enabling more accurate predictions of bearing reliability
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As a result, reduced warranty claims by 30% and improved customer satisfaction ratings by 15%.
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Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation's mission.
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Checking in with students and communicating with departments to ensure proper examination Surveillance testing area and responding to technical issues while using online resources
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Prepared instructional materials for group and one-on-one use to comply with established curriculum.
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Located materials and online resources by demonstrating use of equipment and software.
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**************@*****.***
Indianapolis, IN 46038
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Websites, Portfolios, Profiles
● linkedin.com/in/Jerran-l-664127127
Skills
● Matlab
● Application Testing
● Mobile Application Development
● AutoCAD
● Project Management
● SolidWorks
● Creo
● Calypso Basic CMM
● Siemens NX
● FEA
● CAD/CAM
● ANSYS Workbench
● Siemens NX Nastran
● Microsoft Office
● Data Analysis
● Application Design
Education
05/2023
Purdue University
Indianapolis, IN
Bachelor of Science: Mechanical
Engineering
Purdue University Indianapolis - Lab Technician Assistant Indianapolis, IN
08/2022 - 10/2022
Developed communication skills and problem solving skills by help customers and employees with understand each other to achieve a means of compromise
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Taken charge of multiple establishments to ensure that the team achieve daily tasks and keep the work flow going.
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Handled customer inquiries and suggestions courteously and professionally.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Conducted laboratory experiments for students to learn the different fundamental of physics, such as magnetism, electricity, momentum, etc
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Restored damaged equipment such as multimeter, voltage output systems, and manage documentation and laboratory equipments.
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● Maintained documentation on tests performed in lab. Performed testing and quality control using approved laboratory procedures and instrumentation.
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Coursework
● Machine Design
● Fluid Mechanics
● Thermodynamics
● Modeling Dynamics System
● Design of Mechanisms
● CAD/CAM-Theory
● Project Management
● Principle in Turbo Machinery
● Control System
Projects
Developing a system that mimics the flow of blood through the body for research purposes. Prototyping image-based fluid dynamics circulation loop following the design process and marketing. Creating a solid model for 2 cylinder engine using Siemens NX. Implemented finite element analysis using Siemens Simcenter. Designing multiple parts to advance the function of a pump through creating an impeller Manufacturing 3D print of impeller model. Compliance Elements for Flow Loop Siemens NX Model Engine Turbo-Machinery Pump Design
Minor: Mathematics
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