Bethzara Laulu

Custom Service Representative with 15 + years of experience including leadership

management in a High-Call volume center.

Henderson, NV 89074

ad03aa@r.postjobfree.com

+1-562-***-****

Hard working, motivated & efficient.

Authorized to work in the US for any employer

Work Experience

Patient Service Representative

Intermountain Healthcare - Las Vegas, NV

November 2022 to Present

Answering phones to verify HIPAA, insurance, schedule, re schedule and cancel appointments with with PCP, schedule appointments for labs, blood pressure checks, and more. Send refill requests and view lab orders. Submit referral requests and task messages to primary care doctors for patients. Health Program Representative

Elevance Health - Las Vegas, NV

September 2022 to Present

Answer inbound calls and make outbound calls to members eligible for wellness programs to enroll them. Virtual Receptionist

Alliance Virtual Offices - Henderson, NV

May 2022 to August 2022

I answer phones all day long for several different clients and assist them first before connecting to the company.

Lead Pharmacy Assistant

Kaiser Permanente - Downey, CA

October 2006 to May 2021

I was an acting supervisor for the night shift team of 18 agents and assisted with helping day shift teams when I arrived at work at 3:30pm. I monitored phone dashboards to ensure department goals were being met. I typed & review prescriptions that are being ordered to be shipped out to members. Worked on data entry, third party, billing, contacting prescribers for new or discontinued prescriptions members are requesting to fill. We make outbound calls if payment declines, or need approval for high co pays of $150 or higher. Created standard operating procedures with 4 other team leads. Trained assistants on different tasks, reports and benefits. Trained in Medi-Cal, Medicare & different third party payouts. Medical terminology and HIPPA familiarity.

Education

High school or equivalent

Bellflower High School - Bellflower, CA

September 2004 to June 2005

Skills

• Microsoft office (10+ years)

• Customer Service Skills (10+ years)

• Billing (10+ years)

• Data Entry (10+ years)

• Excel (10+ years)

• Filing (10+ years)

• Lotus Notes (7 years)

• Medical Terminology (10+ years)

• Team Building (10+ years)

• Word (10+ years)

• Windows Xp (10+ years)

• Customer service

• HIPAA

• Pharmacy Technician Experience

• Medical Billing

• Computer skills

• Insurance verification

• ICD-10

• Medical office experience

• Medical records

• Experience with Children

• Teaching

• ICD-9

• Leadership (10+ years)

• Customer support (10+ years)

• Leadership (6 years)

• Patient Care

• Phone etiquette

• English

• Communication skills

Assessments

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Typing — Highly Proficient

September 2021

Transcribing text

Full results: Highly Proficient

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Work motivation — Proficient

September 2021

Level of motivation and discipline applied toward work Full results: Proficient

Spreadsheets with Microsoft Excel — Familiar

September 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Medical terminology — Proficient

September 2021

Understanding and using medical terminology

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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