Marcus Barnett

Dover, DE 267-***-****

ad0398@r.postjobfree.com

https://www.linkedin.com/in/mbarnett4it/

Professional Summary

Ambitious and well-rounded computer technician with 10+ years of experience providing efficient technical support and effective communication, while maintaining client relationships.

Experience

Freelance Computer Technician Philadelphia, Pennsylvania

Provide remote and on-site technical support 01/2001 - Present

Evaluate the severity of technical issues, troubleshoot, repair, and solve customer concerns regarding PC and peripheral devices in an efficient and courteous manner.

Installed, tested, troubleshoot, and repaired networks, printers, and other peripheral devices.

Installed windows 98, win ME, win 2000, win XP, win 7, win 8, win 10 on PCs.

Built, and installed custom Desktop PC’s from barebones.

Identify, and supply removal and prevention services for, Viruses, Trojans, Spyware, and Malware.

Assembled a NAS FTP Secure data server using a Raspberry Pi with OpenMediaVault OS installed with administrative privileges and limited user/member data access from their WordPress based website. Assembled to update client’s small business from paper to digital.

Recovered, and backed up data on computers and handheld devices to external sources.

Established remote connection based repairs when applicable.

Configured home wireless networks.

Consulted clients about computer purchases (i.e., Internal Hardware, networking, peripherals, storage devices, etc.).

Educated and demonstrated to end users the basics of PC maintenance including antivirus software and other preventive maintenance Made appropriate hardware and software upgrades.

HelloTech Philadelphia, Pennsylvania

Contract Technician 12/2021 - Present

Staying up to date on contract rules, regulations, guides, and tools needed to ensure a well performed task.

Communicating efficiently with contracted individuals and companies.

Configure computers to work with LAN, WAN, PAN, VPN, Blue tooth, and wireless networks.

Computer troubleshooting, repair, and part replacement.

Investigate and resolve software, hardware, printer problems, and Network connectivity issues.

Installation and troubleshooting of security cameras and security systems.

Installation and troubleshooting of smart devices and smart device systems.

TV/Home theatre setup and repair.

Mobile device support.

4.5 of 5-star customer satisfaction rating.

Ricoh Philadelphia, Pennsylvania

On-site Associate Tech 03/2023 – 07/2023

Achieved expected productivity levels associated with assigned workload and level of experience.

Managed territory, inventory and customer relationships.

Demonstrated good technical and customer relation skills.

Executed a full range of services and service procedures including diagnostics, installation, repair, removal and retrofits an assigned equipment.

Performed printer basic connection installations, setup IP addresses connecting printer to the network, download, update, and repair printer drivers and provide customer training on printing standalone and networking devices.

Maintained troubleshooting, repairs or replacement equipment in a timely manner to keep ticket time down and the customer happy.

Demonstrated required digital competencies associated with assigned products and level assignment.

Managed and maintained part inventory with a high degree of accuracy.

Upkeep a productive, professional relationship with all company personnel.

Contributed to team progress by being an assertive and willing strong member with a positive attitude.

Thoroughly understanding the ticket to be proficient in avoiding breaches.

Effectively utilizing both Remedy and ServiceNow ITSM’s. Understanding the dashboard functions, incident management, utilization of email to stay in contact with customer while maintaining documentation,

Skills

•Proficient in Windows OS, Linux OS, Mac OSX, Apple IOS, Android OS

•Mobile Device Management

•Data Backup, Restore, Data Recovery, Encryption, and Secure Data Destruction

•Infrastructure Services Management (DNS, DHCP, WDS)

•TCP/IP Network Configuration, Analysis, Monitoring, Troubleshooting, and Management,

•Virtualization Technology Type1, Type 2, Hyper-V, VirtualBox

•Network Firewall, IDS, IPS configuration and management

•Systems Harding

•RDP/VNC Remote Access, troubleshooting

•SOHO Configuration and Management.

•WAP Configuration, Management and Security

•Packet Capture Analysis

•NIST Security compliance

•Network and systems Security Monitoring

•Network / Firewall Configuration

•Malware Virus Removal

•Data and Log Analysis

•PCI/HIPAA Compliance

•Analytical Skills

Education

YouthBuild Philadelphia Charter Highschool Philadelphia, Pennsylvania

Highschool Diploma

Per Scholas Student Philadelphia, Pennsylvania

Cyber Security Analyst

Certificates

NDG Linux Essentials Certificate

NDG Linux Unhatched

Cisco Network Essentials Certificate

Cisco Cyber Security Essentials Certificate

CompTIA A+

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