Customer Service/Veterinary Assistant
Resume:
Monique Reece
Veterinary Assistant / Technician/Receptionist
Newnan, GA 30265
*******.*****@*****.***
Willing to relocate to: Newnan, GA - Peachtree City, GA - Fayetteville, GA Authorized to work in the US for any employer
Work Experience
Veterinary Assistant/Technician
The Ark Animal Hospital - Hiram, GA
October 2018 to September 2020
• Observed the behavior and condition of animals and monitored their clinical symptoms.
• Restrained animals during exams and procedures.
• Performed X-rays, venipuncture, laboratory tests on blood, urine, and feces, such as urinalysis or blood counts, to assist in the diagnosis and treatment of illness in animals.
• Collected, prepared, and labeled samples for laboratory testing, culture, and microscopic examination.
• Cared for and monitored the condition of animals recovering from surgery.
• Administered anesthesia to animals under the direction of a veterinarian and monitored animals' responses to anesthetics so that dosages could be adjusted.
• Maintained controlled drug inventory and related log books.
• Prepared prescriptions, gave medication to patients, and explained post-visit procedures to owners
• Provided wellbeing of animals during periods of treatment, recovery, and boarding.
• Educated pet owners about preventative care and health issues. Consulted with clients before exams and procedures. Explained hospital services and associated pricing. Provided excellent customer service to clients in all aspects of the life and health of their pets.
• Would also cross-work as a receptionist when needed. Able and willing to work holidays and weekends
Lead Bartender/Server
Smokehouse Country Grill / Wolf Creek Canyon BBQ - Ellijay, GA June 2009 to May 2018
Maintains inventories, ordering drinks and supplies, developing new recipes, solving customer complaints, managing cash drawers, and organizing special occasions such as parties and banquets. Trained workers in food preparation, and in service, sanitation, and safety procedures. Provide customer service by greeting customers, advising customers, answering customer's inquiries, resolving complaints, also serving and replenishing food or beverages to patrons. Customer Service Representative
Comcast HSI - Brownsville, TX
July 2008 to March 2009
Accounts Payable Clerk
Dispatched technical staff to troubleshoot cable issues Crisis Management Intervention with excellent customer service Received Customer Service Satisfaction Award as a forward thinker and thinking outside the 'box' solutions and resolutions
• Computer: Operational knowledge of Windows Based programs such as Microsoft Works, Word, Excel, PowerPoint,
OneNote, etc.
• Mobile Devices: Operational knowledge of IPhone, IMac, Android based phones
• Type: 90 wpm
• Accounting and Bookkeeping competent
• Excellent telephone skills
• Excellent people skills
• Solid research skills
References
References are available on request.
Education
High school diploma
Penn Foster High School - Scranton, PA
April 2018 to April 2018
Skills
• Experienced
• Receptionist
• Veterinary Assistant
• Animal Restraint
• Veterinary Technician Experience
• Kennel Experience
• Animal Care
• Pet care
• Veterinary terminology
• Animal handling
• Phone etiquette
• Sales
• Animal restraint
• Front desk
• Customer service
• Laboratory experience
• Cash handling
Certifications and Licenses
ABC Bartending Certified
December 2012 to Present
The National Society of Leadership and Success - Advanced Leadership March 2023 to Present
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