Information technology support tech

RANI AHMED

Woodbridge, VA *****· 571-***-****

ad038h@r.postjobfree.com

SUMMARY

SKILLS

• Over three years of

accomplished experience

in delivering exceptional

customer service.

• Fluent in Urdu, enabling

effective bilingual

communication.

• Proficient in a wide array

of Microsoft applications.

• Strong written and verbal

communication skills.

• Adaptable and adept at

working with various

technologies and

computer systems.

• Attentive and active

listener.

• Quick learner with a

proven ability to grasp

complex concepts

swiftly.

• Competence in database

management, website

development, and Java

programming.

• Proficiency in

troubleshooting technical

issues remotely and on-

site, encompassing

hardware and software

challenges.

• Familiarity with active

directory functions,

including password resets

and user account

creation.

• Expertise in utilizing access control

management software platforms for user

management, access authorization, and

system monitoring.

• Knowledgeable about access control

protocols like Wiegand and RS-485.

• Skilled in managing firmware and

software updates for ensuring optimal

security and functionality of access

control devices.

• Working knowledge of Office 365 and

Excel.

• Experienced in utilizing CRM software

for efficient customer interaction

management.

• Possesses strong analytical capabilities

for systematic resolution of technical

complexities.

• Demonstrated adaptability in response

to evolving customer needs and product

advancements.

• Proficient in conducting methodical

testing to identify potential system bugs

and to explore all features

comprehensively.

• Awareness of paramount security

practices concerning software,

hardware, data protection, and access

control.

• Familiarity with Power-over-Ethernet

(PoE) technology for powering and

connecting access control devices.

• Knowledge in database management,

particularly using SQL Server, for user

profiles, permissions, and audit logs.

Dedicated Information Technology student at Strayer University actively pursuing a Bachelor's degree with a focused concentration on Cybersecurity. Eager to contribute to the success of a dynamic organization by leveraging a comprehensive skill set, including technical proficiency, customer service acumen, and a strong aptitude for problem-solving within the IT industry. EDUCATION

B.S. INFORMATION TECHNOLOGY

• Expected Graduation: December 2023

• Strayer University

• Concentration in Cybersecurity

• Current GPA: 3.8

A.S. INFORMATION TECHNOLOGY

• Graduated: Fall 2021

• Northern Virginia Community College

• GPA: 3.879

HIGH SCHOOL DIPLOMA

• Graduated: May 2019

• Gar-Field Senior High School

• GPA: 3.238

EXPERIENCE

IT SUPPORT TECHNICIAN

Deister Electronics, Manassas

October 2022 - Present

• Provided technical support for Deister product offerings (Software & Hardware) via multiple channels including telephone, email, remote desktop, and on-site support.

• Conducted software and hardware training for clients, both on-site and through webinars, fostering user proficiency.

• Executed system installation, maintenance, troubleshooting, and training at customer sites.

• Managed, configured, and maintained a sandbox environment to comprehensively test system features and identify bugs.

• Applied effective project management skills to ensure the successful completion of assigned projects.

• Contributed technical expertise to customer meetings, thereby aiding the Sales Team. CASHIER

Ross Stores, Woodbridge

July 2021 - January 2022

• Provided exceptional customer service, ensuring positive shopping experiences.

• Efficiently scanned, itemized, and totaled purchases through cash register transactions.

• Resolved customer inquiries and addressed concerns promptly and courteously.

• Managed return transactions and implemented price changes according to guidelines. SALES ASSOCIATE

Rainbow Shops, Woodbridge

June 2018 - January 2019

• Delivered courteous and fair customer service, enhancing shopping satisfaction.

• Skillfully operated cash registers, itemizing and totaling customer purchases.

• Maintained a safe and orderly store environment by adhering to company policies and procedures.

• Managed store organization through tasks such as marking down clearance items and ensuring product placement.

Contact this candidate