Alexis Burrus

ad038a@r.postjobfree.com 757-***-****

Career Objective: To obtain a customer service position where I can utilize and strengthen my existing skillset and contribute to the growth and development of an inclusive company.

Work Experience:

USAA

Claims Adjuster

October 2022 - August 2023

●Supporting members and clients with collision, comprehensive, and total loss automobile accidents

●Set clear expectations for members and claimants on car rentals, car repair services, and total loss process

●Collaborate and support team members with workload surges and catastrophic operations as needed

●PArtnered and directed vendors and internal business partners to facilitate timely claims resolutions for members and claimaints

Loan care

Loan Counselor November 2020- June 2022

●Supported with loss mitigation workouts to mitigate or lessen the loss of an investor due to a borrower defaulting

●Assisted with foreclosure preventative alternatives and actual foreclosure accounts making sure they meet federal, state, and local regulations as required

●Aided in lowering accounts entering default status due to defaulting in methods including; calling, emailing, letter by mail

VSA Resorts May 2019 – July 2020

Mortgage Specialist

●Obtain payments on current and delinquent time share accounts

●Created methods of emailing, texting, mailing letters to delinquent accounts

●Through teamwork create financial alternatives to bring delinquent accounts current

●Formed methods to prevent foreclosure and foreclosure preventatives

Portfolio Recovery Associates November 2017 -October 2018

Account Representative

●Supported customers get their debt resolved in a professional manner.

●Handling accounts with HIPPA experience and maintaining quality control

in the workplace.

●Time management

●Knowledgeable of the operations of a computer.

●Building rapport with customers and learning different call representative terms

Walgreens January 2017 – October 2017

Pharmacy Technician

*CERTIFICATION: CERTIFIED PHARMACY TECHNICIAN #023********

●Answering and speaking with the patients over the phone that are calling in prescription refills.

●Waiting on retail customer patients and patient facing activities.

●Compounding human and veterinary prescriptions based upon predefined prescription formulations.

Education

●Virginia Commonwealth University

Richmond, VA August 2014 – December 2016

Major: Woman’s Studies

Minor: Medical Humanities

Activities: Woman Empowering Woman, Political Voting Volunteer & Mentor Volunteer

Degree: Completed 90/120 credits towards completion of degree

●Norfolk State University

Norfolk, VA August 2021- Current

Major: Social Studies

Activities: Social work development

Degree: Currently Pursuing

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