Carlos A. Gonzales
**** ******** **., *******, **. 76021 * 817-***-**** * ad037f@r.postjobfree.com
OBJECTIVE A senior management position where strong operational and management skills along
with my expertise in training, human resources and multi-unit operations will be challenging
as well as rewarding.
RELATIVE Budgeting Labor Cost Analysis Profit & Loss
SKILLSETS Forecasting Accounts Payable Human Resources
Relationship Management Succession Planning
EXPERIENCE:
(11/19 – Present) DOG HAUS BIERGARTEN, Arlington, Tx
Operations Specialist
-Assess and develop SOP’s to assist team in meeting KPI’s
-Demonstrates high customer focus, while training and developing all levels of the staff on what drives true customer service and the ability to self promote “repeat business”
-Oversee the development and training of all store level team members including the training, development and promotion of the management team
(5/16 – 10/19) HOOTERS, Irving, Tx.
General Manager
-Responsible for all administrative duties, including P & L, ideas for local store marketing, and weekly follow-up of 30/60/90 day management plans.
-Setting the tone for a high performing, positive and quality focused team by recruiting, developing and rewarding/retaining the best team oriented employees.
-Communicate performance expectations and conduct fair two way performance evaluations along with appropriate documentation execution.
. (08/13 – 03/16) TEXAS VILLAGE, Bedford, Tx.
Owner/Operator
-Responsible for all areas of operations, including menu creation, operational standards, training/development, marketing, human resources and administration.
(10/02 – 08/13) PAPA JOHNS INT, Dallas/Fort Worth, Tx.
District Manager - Director of Operations
-Oversee financial goals through effective use of discretionary budgets, investments and expenditures.
-Perform market planning and lead real estate development efforts utilizing appropriate resources.
-Directly responsible for the development and promotion of 2 Area Managers and mentored another into the position from another market.
(04/92 – 06/02) BLACK-EYED PEA, Waco/Forth Worth, Tx.
NSO – General Manager – HRD
-Communicate and enforce all company policies and practices, while leading any investigations that may cause liability within the organization.
-Ensure the proper administration of payroll, benefits and people policies.
References available upon request.