Rana Samir Ibrahim

Senior Project Manager

***** -- *******

949-***-****

ad0360@r.postjobfree.com

https://www.linkedin.com/in/rana-

samir-58175777/

Experienced senior administrative Manager. Skilled in budgeting, strategic planning, marketing, & team leading. Having 10+ years’ experience in the insurance domain.

Speaks 3 languages,

English: Native Speaker

Arabic: Mother tongue

French: B1 Level

Skills

MS Office

Multitasking Abilities

Good Telephone Etiquette

Cultural Awareness

Project Scheduling

Teamwork and Collaboration

Attention to Detail

Cost Control

Analytical and Critical Thinking

Training and Development

Work History

Senior Project Manager

MedNet Global HealthCare Solutions LLC- Munich RE, Cairo

• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation.

• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

2020 - 2022

• Established monthly agenda for team members to perform periodical survey.

• Applied retention plans with coordination of insurance companies, which compensated in regaining more than 40% of lost contracts. Marketing Communications Supervisor

Access for Medical Services, Cairo

• Managed Public Relations and attended medical events.

• Managed corporate social media accounts.

• Business Development Strategies.

Account Manager (2016-2019)

GlobeMed Egypt, Cairo

• Managed more than 100 accounts with the co-operation of all parties

(Insurance Companies - operations- and clients).

• Performed quarterly service level review meetings.

• Enhanced service Excellency by applying continuous improvement plans.

• Payment supervision.

Senior System Administrator (2014-2016)

GlobeMed Egypt, Cairo

• Established workflow chart for addition and deletion requests (closed 50 endorsements daily).

• Risk Evaluation.

• Policy Building.

Senior Customer Service Representative

HSBC, Cairo

• Sold bank's life insurance policies, and retirement plans.

• Handled and closed complaints logged on CRM.

Customer Service Specialist

MetLife, Cairo

• Implemented the applied monthly collection plan (10 confirmed appointments daily).

• Established communication channel between collectors and clients.

• Updated clients' existing data on data base.

• Performed strong, agile retention plans for clients to meet current needs.

Education

BBA: Accounting, Business Administration & Insurance Faculty of Commerce English Section - Cairo

2019- 2020

2014- 2019

2012- 2013

2010-2012

2004-09 - 2008-09

Accomplishments

In addition to my basic duties, I was responsible for the below projects,

• Updated corporate profile, in both languages Arabic & English.

• Customized audio presentations for VIP Clients.

• Maintained relationships with insurance brokerages.

• Offered them tailored made programs, accordingly, the corporate was nominated to potential clients, which contributed to its expansion by more than 50% for the period between 2021- 2022. Languages

French

Arabic

English

Certifications

Property and Casualty

B1 Level in French

Digital Marketing Diploma

Cisco Systems

Banking and Credit Cards

Interests

Reading

Travelling

Meditating

Certificates and project’s sample are available upon request. 2023

2018- 2022

2020-11

2009-04

2012-06

.

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