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Administrative Assistant Customer Service

Location:
Thomasville, NC
Posted:
November 13, 2023

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Resume:

Stephanie D. Cecil

* ******* ******

Thomasville, NC 27360

336-***-****

Experienced Administrative Assistant with over twenty years of demonstrated ability supporting executive level management in various fields such as Engineering, Business Management/Customer Service.

SUMMARY OF QUALIFICATIONS:

Motivated self-starter with extensive experience in customer service, public relations and office management.

Excellent communication and interpersonal skills enhanced through experience working with individuals of diverse age, cultures and backgrounds.

Result-oriented professional with track record of improving operational efficiency and strengthening a team oriented work environment.

Working knowledge of various computer systems and applications such as Microsoft Word, Excel, PowerPoint and Outlook.

Strong organizational, time management and problem solving skills.

Handles details with high degree of confidentiality.

EMPLOYMENT HISTORY:

Administrative Assistant/A/P A/R Clerk, December 2008 to Present

Freeman Electronics, Greensboro, North Carolina

Performs all A/P A/R functions, processing payroll, also performs as Administrative Assistant and

Purchasing Clerk.

Patient Coordinator/Front Office, September 2008 to December 2008

Oliver Family Dentistry, Winston-Salem, North Carolina

Patient check-in/out, scheduling appointments, insurance verification, balancing day sheet (Temporary position)

Administrative Assistant, October 2007 to September 2008

Banner Pharmacaps, Greensboro, North Carolina

Responsible for providing administrative support to the Global Management Dept. which includes, but is not limited to, scheduling meetings, ordering supplies, composing correspondence via e-mail or outside mailings, preparation of meeting material (notebooks, etc.); maintains monthly credit card bill (spreadsheet), input of employee requisitions, internet research. (Part-time temporary position)

Receptionist, May 2007 to August 2007

Volvo, Greensboro, North Carolina

Responsible for main switchboard operations and greeting visitors. (Part-time temporary position)

Associate Agent, May 2005 to August 2005

Bowers Insurance Agency, Morganton, North Carolina

Responsible for all office operations, i.e. telephone inquiries, customer relations, remitting of payments received, all correspondence related to insurance policies.

Manager, September 2004 to May 2005

Four Quarters Retail Store for GLC Associates, Morganton, North Carolina

Handled operations of the store, i.e. supervised two employees, bank deposits, worked with vendors on ordering inventory, stocking as merchandise arrived.

Secretary II, November 1990 to November 2003

City of Morganton, Engineering Department, Morganton, North Carolina

Responsible for all office operations, i.e. typing, filing, telephones, customer relations, timesheets for department.

Preparation and filing of City maps for water, sewer and street maintenance.

Maintained records for City owned rental houses, i.e. maintenance and rental deposits.

Maintained files for the Morganton-Lenoir Airport, prepared Minutes and performed all correspondence to board members.

Primary relief of switchboard operations.

Receptionist/Secretary, August 1988 to August 1990

Dr. Julian A. Crowder, O.D., Asheville, North Carolina

Responsible for all office operations, i.e. checking in/out patients, typing, filing, telephones, customer relations, maintaining patient charts, scheduling appointments, billing, filing insurance claims, bank deposits.

EDUCATION: Blanton’s Jr. College, Asheville, North Carolina

Graduate, May 1987 A.A.S. Business Administration

Enka High School, Asheville, North Carolina

Graduate, May 1985

REFERENCES: Don E. Freeman, Owner, Freeman Electronics, 3404-J West Wendover Avenue,

Greensboro, NC 27407

Lee Anderson, Director of Development & Design Services, City of Morganton, 305 East Union Street, Morganton, NC 28655 828-***-****

Lisa Crossley, Banner Pharmacaps, 4100 Mendenhall Oaks, Greensboro, NC 27410 336-***-****

Sgt. Daryl Conley, State Hwy. Patrol, Enola Road, Morganton, NC 28655 828-***-****



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