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Customer Service Export Specialist

Location:
Hawthorne, CA
Posted:
November 13, 2023

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Resume:

Enrique Ceron

***** ******** ******

Lawndale, CA 90260

310-***-****, ad0330@r.postjobfree.com

Air / Ocean - Import / Export Specialist

Overview: Highly accomplished professional with extensive experience in supervising integrated Air and Ocean Cargo Logistics support programs that exceed productivity goals. Demonstrate ability to implement effective process and quality improvement initiatives. Career history of providing superior staff development and customer service. I am looking for position where I can utilize my skills effectively to benefit all professional areas to achieve objectives.

Key Proficiencies:

Proven problem solver and team player

Acting as consultant in customs matters

Performs well under extreme pressure

Excellent motivator of personnel

Excellent work ethic

Supervise the activities of employees

Exceptional communication skills both written and oral

Professional Skills:

Researching and planning most appropriate route for air and ocean shipments

Negotiating contracts, transportation and handling cost

Obtaining, checking and preparing documents to meet customs and insurance requirements, packing specifications and compliance with overseas countries regulations and fiscal requirements

Experienced supervisor and leadership skills within the logistics environment

Team work oriented with ability to work in a learning environment

Flexibility to travel

Fluent in MS Office, Windows XP, AS400, Transoft and Cargowise

Bilingual (English / Spanish)

Experience:

Highpoint Protection Services, Inc. 2016-Present Walnut, CA

Security Agent (Part Time):

Patrol premises regularly to maintain order and establish presence

Monitor and authorize entrance of vehicles or people in the property

Remove wrongdoers or trespassers from the area

Secure all exits, doors and windows after end of operations

Check surveillance cameras periodically to identify disruptions or unlawful acts

Investigate people for suspicious activity or possessions

Respond to alarms by investigating and assessing the situation

Provide assistance to people in need

Apprehend and detain perpetrators according to legal protocol before arrival of authorities

Submit reports of daily surveillance activity and important occurrences

High-end Security (Escort Federal Judges)

Uber / Lyft: 2017-Present Los Angeles, CA

Rider Share Partner (Part Time):

Comprehend the use of Uber/Lyft software, By extensively going through the features

Ensure that safe routes are used for timely arrival at the customers’ destination

Pick up food from the restaurants, and safely transport the food insulated food delivery bags

Radiant Global Logistics: 2015-2017 Carson, CA

International Department Supervisor:

Manage and maintain customers accounting information

Analyzed financial statements to identify abnormalities, delinquent paying habits and effectively resolved accounting issues

Verified customers accuracy of charges and payments (manage lost or damaged goods and insurance refunds)

Demonstrated ability to implement strategies and solutions to improve department’s work quality, efficiency and effectiveness

Crated weekly reports to identify issues that may lead to inaccurate or untimely payment of invoices

Evaluated customer’s data base for credit limit (reduction or extensions)

Meet and exceed requirements with high productivity. Accomplished tasks in timely manner and complied very well with job responsibilities

Provided product knowledge to client’s by working closely and responding to their needs to give best customers service possible

Develop reasonable performance standards and ways of evaluating quality. Prioritize tasks by importance and deadlines

Platinum Cargo Logistics: 2012-2015 Torrance, CA

International Department Cargo Specialist:

Manage and maintain customers accounting information

File Importer Security Filing in US Customs Module (ISF)

Coordinated Import/Export Air and Ocean from beginning to end.

Arranged pickup from Container Freight Station (CFS) and Airport to customers door

Track and Trace daily shipments

Negotiated Cargo Tariffs with Ocean and Air Carriers

Created weekly and monthly sales reports

Nippon Express USA, Inc.: 1997-2012 El Segundo, CA

Air Import / Export Team Leader:

Responsible for all administrative functions

Coordinate with co-workers to accomplish daily work tasks

Dealing with special arrangements for transporting delicate cargos, such as livestock, food, medical supplies, high value and all other fragile goods

Arranging transportation for urgent and high-value freight and managing door to door service

Outstanding leadership, organizational and management skills

Acting as broker in customs negotiations worldwide to guide the freight efficiently through complex procedures

Met monthly departmental quotas, budget reports, shipping schedules

Traveled worldwide to maintain business relationships with customers

Arranging courier and specialist hand-carry services working closely with customers, colleagues and third parties to ensure smooth operations to deadlines

Senior Agent: 1999-2005

Maintaining visibility and control through all faces of the journey, including the production of management reports and statistical and unit cost analysis

Filed Shippers Export Declaration (AES)

Filed Special Import & Export Permits with the different Government Agencies (USDA, US Customs and Fish & Wildlife)

Export Agent: 1997-1999

Offering consolidation services by air, ground, insured effective and secure solutions to small shippers with insufficient cargo to utilize their own dedicated units

Arrange appropriate packing, delivery and warehousing of goods at their final destination

Honeywell Logistics: 1995 - 1997 Torrance, CA

Shipping and Receiving Clerk:

Responsible for the entire material process from receiving through shipping

Data entry

Part puller / Packing (Forklift, Cherry Picker)

Distributing the raw material to the different work-in-process areas in the warehouse

Education:

Hawthorne High School (GED) 1978 - 1981 Hawthorne, CA

Training / Certifications:

High School Involvement Program (H.I.P. Northrop Aircraft Corp)

Southern California Regional Occupational Center (SCROC)

TSA Certified (Cargo Screening

Forklift Certified

Dangerous goods Certified

Management Coordination



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