Operations Specialist
Resume:
Robert Fisk
San Jose, California • 408-***-**** • ad032s@r.postjobfree.com • linkedin.com/in/fisk-robert/ WORK EXPERIENCE
People Operations Specialist
Mountain View, California
Oct 2018 - Dec 2022
● Provided end-to-end HR and Recruiting support resolving 10,000+ inquiries annually spanning policy, payroll, offer letters, and compliance checks.
● Implemented comprehensive data tracking system to monitor metrics, identify process improvements, and provide data-driven recommendations that increased productivity 15%.
● Analyzed and visualized FedRAMP workflows using Lucidchart, optimizing processes to improve efficiency 10%.
● Generated weekly, monthly and reports on program health as well as the adoption of new process or system adoption.
● Led deployment of documentation storage automation, saving ~10 hours per week.
● Optimized Workday citizenship data integration leveraging Excel expertise, reducing processing time 25%.
● Pinpointed root cause of critical background check automation issue affecting thousands of candidates and resolved with targeted system fix.
● Investigated Workday payroll issue, identified system cause, implemented fix restoring payroll for 2,000+ profiles.
● Designed and launched a new leadership background check in 60 days, reducing completion time from 15 to 7 days.
● Spearheaded launch of background checks in 13 additional countries, expanding Google Cloud sales globally.
● Created a new budget process managing discretionary spend, achieving 98% purchase order forecast accuracy.
● Trained global team on new analytics tools and systems, driving widespread adoption.
● Authored, maintained, and supported various documentation updates for Recruiting/HR processes, including policies in compensation, background checks, and document storing. Vaco onsite at Google
Team lead
Sunnyvale, California
Jan 2016 - Oct 2018
● Analyzed weekly analytics trends to identify areas of improvement, resulting in a 10% reduction in team bandwidth.
● Managed a team of 5, arranging for queue coverage to meet a 48-hr time to resolve SLA and back filling open positions.
● Consistently surpassed operational performance metrics averaging 5% higher than targets set in SOPs..
● Presented weekly, monthly, and quarterly business reports to stakeholders.
● Created and implemented an onboarding plan that cut ramp up time by 50%.
● Performed root cause analysis on SOP issues, updating process and documentation when needed. Offer Letter Coordinator
● Respond to questions about the offer letter process, maintaining a 48-hr SLA of 99%.
● Updated offer letter process documentation, streamlining team efficiency.
● Sent out 45+ official offer letters daily to candidates in the United States and Canada. EDUCATION
Bachelor Of Arts In Psychology
University Of California • Irvine, California
Certification
Data Literacy - Datacamp August 2023
Data Analysis - General Assembly
Python Certification - Mimo
Workday Basics - Workday
Workday Beyond Basics - Workday
June 2016
July 2018
September 2023
June 2023
June 2023
Skills
General Skills: Communication, Troubleshooting, Stakeholder Management, Process Documentation, Root Cause Analysis, Program Management
Systems: Workday, Tableau, Google Data Studio, Greenhouse, Salesforce, HireRight, Microsoft Office Languages: Python, SQL
HR Skills: Compensation Operations, SOX Compliance, Deemed Export, Background Check Compliance, Onboarding, Offboarding, FedRAMP Compliance, Employee Benefits
Contact this candidate