Customer Service Software Support

Raymond Aguilar

626-***-**** *********@*****.***

Covina, CA www.linkedin.com/in/raymond-aguilar

QUALITY ASSURANCE SOFTWARE SYSTEMS SPECIALIST

Customer Technical Support Banking Cash Technology Processing

Software Systems Specialist with more than 20 years experience in cash processing solutions. Supported diagnostic and problem-solving software activities for engineering. Provided a high-quality product support customer experience. Seeking a position within a business information systems environment.

CORE COMPETENCIES

PC Support/ System Trainer

Hardware/Software Support

Data Processing

Cash Processing Solutions

System Administration

Microsoft SQL Server

Customer Service Support

SQL DB2 Basic

System Conversions

PROFESSIONAL EXPERIENCE

GLORY GLOBAL SOLUTIONS, Cypress, CA 1998-2023

Delivering cost optimization at the very foundations of the cash center process.

System Support Specialist, Cypress 2014 - 2023

Provided Remote Help Desk product support for Glory software.

Determined system issues and implement into SQL/DB2 database.

Assisted engineering group with software issue.

Operated as focal person between US Bank customer and software engineering.

Assisted customers in training and knowledge of Glory software.

Hardware/Software Support, Cypress 2008 - 2014

Provided both hardware & software support for Glory software.

Installed software upgrades.

Troubleshot hardware issues and implement changes as needed.

Software Trainer/Software Support, Cypress 1998 - 2008

Traveled to customer sites to provide Glory software installations.

Provided on-site customer software training and system support.

Operated as focal point between Engineering and customer and software upgrades.

Assisted with product modifications, implementation and other product related activities.

Resolved call support and determine basic cause of customer issues.

First Trade Union Trust Company, Los Angeles, CA 1991 -1998

Assistant Vice President, Systems

Managed Banks Union Trust network department.

Generated reports and monthly statements for Union customers.

Provided implementation and system network upgrades.

BROOMOP Services, Inc., City of Industry, Ca 1989 - 1991

Network/Data Entry Supervisor

Supervised Novell network.

Supervised date entry department of three.

Coordinated and generate inventory reports for daily drivers.

Bank of America Corporation, Los Angeles, CA 1979 - 1989

Network System Manager

Supervised network department of six direct reports

Trained bank staff on new business software.

Assisted in software bug-issues and working with software engineering.

EDUCATION

Montebello School High, Montebello, CA

Technical Software Languages

SQL DB2 Basic, DB2 Basic, Microsoft SQL Server

VPN connectivity, Microsoft Office Suite

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