Customer Service Support Specialist

Christina Elaine Velez

Hollywood, Florida • 561-***-**** • ad0304@r.postjobfree.com

Customer Service Specialist who has worked with clients who’ve had complaints, orders, or required information about products/services. Enjoyed being able to provide solutions that fit those individualized situations and prioritized the customers' needs at each step of the process.

WORK EXPERIENCE

Mobility Technical Support Specialist January 2022 – October 2022 AT&T, Remote (Orlando, FL)

Answered multiple calls throughout the day troubleshooting various devices (cellular phones, laptops, wireless home phones).Customer service provides the utmost care throughout each and every call. Apply account adjustments, credit accounts and reconcile accounts, as well as make any changes to wireless plans.

Salon Concierge February 2015 – September 2021 Long Family Salons, Inc., dba Salons by JC Pembroke Pines, FL

Helped to build and establish relationships with Salon Tenants. Promote excellent tenant service and guaranteed satisfaction with wonderful follow-through. Courteously greet everyone who enters the salon, direct customer traffic; maintain the utmost customer service. Maintenance: cleanliness of bathrooms and public areas as a part of salon appearance. Create tenant files and submit all reports (leases, renewals and licensing requirements both county and statewide). Office acquisitions: order office and salon suite supplies as needed.

Store Manager June 2012 – July 2014 Sally’s Beauty Supply, Pembroke Pines, FL

Scheduled employees for weekly work assignments. Maintain store appearance and customer satisfaction. Track weekly sales and complete management goals. Minimize loss prevention, track strategies for change in theft for stores.

EDUCATION

Florida State University, Tallahassee, FL (2004-2008)

Bachelor’s Degree — Social Work

SKILLS & OTHER

Spanish (Fluent). Microsoft Office Suite (Word, Excel, PowerPoint). FileMaker Pro. Typing speed: 75 wpm. Excellent attention to detail. Ability to work independently and as part of a team.

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