Lukas Goodyear

*** *********** ***

Newnan, GA **263

678-***-****

ad02yu@r.postjobfree.com

OBJECTIVES AND CAREER INTERESTS

Establish an integral leadership role. To succeed in a highly motivated work environment. To interact on a high level of teamwork and team management. Lead with safety, professionalism and world-class performance.

EDUCATIONAL BACKGROUND

Northwest College

Powell, Wyoming

1997 to 1998

Cody High School

Cody, Wyoming

Diploma

Completed in 1997

EMPLOYMENT HISTORY

DELTA AIR LINES, INC

Sr. Crew Tracking Coordinator – Operations Resource Management 01/2009 to Present

Manage routing of flight crews

Maintain compliance with applicable Federal Air Regulations and contract work rules Respond and anticipate events to minimize flight delays and cancellations Work with internal Operations Control Center (OCC) disciplines Practice safety-conscious behaviors in all operational processes and procedures Operational Scheduler – In-Flight Scheduling

05/2007 to 12/2008

Manage In-Flight staffing requirements to ensure a safe and reliable operation Lead with effective critical thinking and problem-solving Manage multiple tasks simultaneously

Support and apply the requirements of the FAA and Delta Flight Attendant work rules Customer Service Agent – Super Tug

07/2005 to 05/2007

Safely transport aircraft using multiple power operated tow-bar less tractors Communicate with FAA Air Traffic Control Tower and Ground Tower Lead – Airport Customer Service

04/2004 to 07/2005

Supervise, support and account for customer service employees Practice effective service recovery

Knowledge of current policies and procedures

Specialist - System Passenger Service

10/2003 to 04/2004

Lead development of operational processes and procedures Advocate system operation of airport check-in, ticketing and gates Provide process engineering and project management Customer Service Agent

08/1999 to 10/2003

Work under pressure and time constraints

Ticketing, baggage service and gates

SKYWEST AIRLINES

Lead Customer Service Agent

07/1997 to 07/1999

Ensure a safe and reliable operation

Resolve passenger discrepancies or service failures Ticketing, ramp, baggage service, security screening, aircraft dispatcher and aircraft deicing

KEY EXPERIENCES

ACS Forum Representative

DeltaNet Web Portal transformation in 2004

Agent In Charge in 2003

KEY TRAINING

Managing People Through Change

Planning for Performance

Take Charge of Your Career

Peer Coaching

Complaint Resolution Official

Ground Security Coordinator

ADDITIONAL SKILLS AND INFORMATION

Proficient with Microsoft Excel, Word, Outlook

Nominated for Delta Chairman's Club in 2002, 2003, 2005 and 2006 Service Excellence Certificate of Appreciation in 2002, Delta Employee Recognition Award in 1999, SkyWest

Award of Employee Excellence in 1998, SkyWest

Architectural Draftsman of the Year Award in 1997, Cody High School

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