Virginia Yazid

Tampa, FL *****

ad02xe@r.postjobfree.com

+1-813-***-****

Customer Services Representative with more than 24+ years of experience. Computer knowledge with Microsoft Word and Data Entry. Strong ability to multitask and work under pressure. Compassion to help others and to resolve any issues on a first time contact. Ability to adapt to any changes and procedures without needing supervision.

Authorized to work in the US for any employer

• Proficient in MS Office (Word, Excel and Outlook).

• General SAP Knowledge

• Excellent verbal and written communication skills

• Effective analytical, critical thinking, time management, teamwork, and organizational skills

• Detailed oriented; strong problem solving skills. Work Experience

Delivery Driver

Amazon Flex - Tampa, FL

November 2019 to Present

Delivery Driver for Amazon same day packages to customers. Deliver within stringent timelines set by Amazon in a fast and efficient way. Content Moderator

Cognizant Technology Solutions - Tampa, FL

October 2017 to November 2019

Responsible for removing graphic or inappropriate content from Facebook & Instagram that is not suitable for viewing per Fb guidelines and Regulations.

Member Service Representative

Simply Healthcare Plans - Tampa, FL

November 2013 to September 2017

Document each call with relevant information

• Check status of authorizations

• Provide benefit information

• Assisted with medication questions/inquiries/Prior Authorizations

• Assisted with transportation complaints/scheduling

• CRM systems and practices

Customer Service Representative

Verizon

January 2011 to September 2013

Assisted with billing questions/Plan Changes/Data explanation

• Provide information on products and services

• TOP 100 CSR/1 Time 25 Most Improved

• Update account information

• Minor technical support

• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies Sales/Customer Representative

ADT Security Services - Tampa, FL

April 2010 to July 2011

One of 3 Top Salesperson

• Provided product information for ADT Security System

• Set up accounts for installations

• Conducted outbound/inbound to generate revenue by selling products

• High Call Volume Efficient

• Produce sales leads

• Reach personal/customer service team sales targets and call handling quotas Customer Service Representative

Blue Cross Blue Shield - Florida

July 2007 to November 2009

Provide benefit information over the phone and in office

Placed orders/Cancel Accounts

Coordinate any complaints received and followed up

Document every interaction with pertinent information

Assisted with any billing questions/Collect Deposits or payments/Provided claim info

Forwarded all Grievances to the correct department to be processed

Review insurance policy terms to determine whether a particular loss is covered by insurance Education

Diploma in EMT

Learey Technical Center - Tampa, FL, US

April 2005

High School Diploma

King High School

June 1984

Skills

• Outbound Sales

• Inside sales

• Technical support

• Upselling

• Delivery Driver Experience

• Telemarketing

• B2B

• Cold Calling

• Insurance Verification

• SAP

• Salesforce

• CRM Software

• Outside Sales

• Procurement

• B2B Sales

Contact this candidate