Customer Service Pallet Jack
Resume:
Eddie Murphy
************@*****.***
Skills
Forklift
Pallet Jack
Multi Temperature
Distribution
Shipping
Receiving
Customer Service
Sales
Communication
Team Player
Attention to Detail
Inventory
Employment History
NECC Bowling Green, MO
Maintenance Groundman 01/2021 - 06/2021
Followed all preferred work methods, safety policies and procedures per company guidelines.
Reviewed work schedule, performed safety check on equipment, obtained supplies required to perform the work and prepare for operations.
Wore on all required Personal Protective Equipment and Safety Gear.
Performed heavy cleaning duties, such as cleaning floors, washing walls and glass and removing rubbish
Performed routine maintenance activities
Notified management of need for repairs, and cleaning snow or debris from sidewalk
DHL Express Springfield, MO
Forklift Operator 10/2018 - 02/2019
Located proper slot on storage racks, set pallets in place with forklift or hand stack items, enter product data and location into appropriate unit. Locates and performs count check of incoming freight in the staging area and transport to freezer with forklift and pallet jack.
Removed empty pallets, cardboard packing, and strapping to the proper area or receptacles.
Inspected empty pallets for damage, stacked and moved pallets with pallet jack or forklift to the proper storage area.
Met required productivity and accuracy standards per location and company guidelines.
Worked from receiving sheets, computer print-out, established procedures and practices, written and verbal instructions.
Inspected items for damage, perform temperature and quality checks and take appropriate action as needed.
Removed batteries requiring recharging, replace with charged batteries and complete vehicle inspection checklist.
Penmac, SRC Electrical Springfield, MO
Parts Sorter 08/2017 - 12/2017
Replenished pick slots with outgoing stock items according to next day's work orders.
Rotated date-sensitive stock to the front of the rack and remove outdated out of date inventory according to company policy.
Dispersed over-stocked items to available slots for temporary storage.
Ensure work area is safe and report any unsafe conditions and/or acts immediately.
Performed general housekeeping duties in work area as needed.
Secured all equipment and completed all necessary paperwork at the end of the shift.
Lasting Impressions Autowerks Springfield, MO
Car Detailer/Promotional Manager 01/2017 - 02/2017
Inspected vehicle to ensure safety equipment is in working order; lights, tires, brakes, wipers, horn, seat belts, mirrors and back-up lights.
Inspected vehicles for unidentified body damage.
Cleaned all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk.
Provided positive customer service, including greetings, assistance with luggage and personal belongings, where applicable.
Placed items found in vehicles in lost and found.
Directed drivers to drop off locations as necessary
E Tour & Travel Springfield, MO
Travel Agent 09/2016 - 11/2016
Booking vacations/hotel accommodations for Branson, Orlando, Daytona Beach.
Assisted both walk in clients and marketing / advertisement.
Provided pre and post services for clients as well as in travel assistance.
Provided client assistance in filing third party insurance claims.
Maintained a client and vendor data entry system of records.
Received and processed payments, maintained all appropriate records of clients financial transactions, ensured accounts payable and receivable were reconciled
FLS Connect Springfield, MO
Telephone Service Representative 08/2016 - 09/2016
Worked for national company contracted by a major political party to support multiple candidates.
Reviewed and contacted listed donors for monthly contributions and one-time donations.
Performed an average of 125 outbound solicitation calls daily with a 75 percent success rate.
Researched issues and candidate platforms to be able to better sell the product, used a verbatim script provided and provided accurate responses for potential donors.
Nationwide Settlement Solutions Springfield, MO
Booking Agent 07/2016 - 09/2016
Gave, received and responded to both positive and negative feedback effectively and professionally
Conducted working relationships in a manner acceptable to others and to the organization
Processed deed orders, forms, applications and requests.
Recorded details of inquiries, comments and complaints, and recorded details of action taken.
Collaborated with supervisor to create strategic plans to enhance customer satisfaction.
Anderson Roofing Springfield, MO
Crew Member 06/2014 - 09/2014
Responsible for general maintenance of tools and shop facility and inspected all storage cells for cleanliness and ensured bathrooms were cleaned and sanitized
Performed first aid and other emergency procedures as necessary for cuts, medical transport, and impalements
Carried, lifted, exerted, pushed, pulled items over 100 pounds for up to 12 hours per day
Prepared cleaning supplies, answered phone, took out trash and debris, changed lightbulbs and ballast, and inspected fire and safety equipment for readiness
CSLLC Springfield, MO
Sales Agent 03/2014 - 04/2014
Performed sales and marketing for major companies including Centurylink, DirectTV, and Verizon.
Became a subject matter expert on digital, internet, and cellular products.
Helped launch and market promotions to the public and existing client lists.
Volunteered to work 2nd shift in call center to accommodate the needs of the company.
Provided detailed descriptions and affordable options on cellular phone service and internet.
Successfully maintained and improved sales quotas and goals, earning bonuses and special recognition.
Penmac, NuStream Enterprises Springfield, MO
Part Sorter 08/2012 - 09/2012
Assembled and packaged military kits, with and without tools, stacked boxes, tore down boxes
Followed proper procedures in preparing the parts for packaging and assembling kits according to specific instructions
Identified parts and ensured inventory accuracy
Maid In A Moment Cleaning Services Springfield, MO
Head Cleaning Crew 08/2009 - 11/2009
Cleaning houses, apartments, lofts, washing dishes, cleaning windows, taking out trash, sweeping & mopping floors, cleaning bathrooms, dusting, etc.
Cleaned bathtubs, toilets, sinks, walls, mirrors, tiles, counters and floor surfaces by using cloths, mops, sponges, brushes and cleaning agents.
Dusted all furniture, pictures, drawers, window ledges and shelves.
Used cleaning tools and equipment.
Attention to detail, a pride in delivering excellent service, organization, and high levels of energy and endurance
Vector Marketing Springfield, MO
Sales Representative 05/2009 - 06/2009
Provided pricing, availability, and schedule information within established guidelines.
Suggested alternative products or services to meet customer needs.
Obtained resolution of routine customer complaints and issues.
Served as communication link between customers and sales staff to assure responsiveness.
Determined customer needs of proper tv service and provided appropriate solutions of entertainment need and requests through relationship building
Operated computer using multiple browsers, multiple tabs, window navigation and instant messenger tools
Taco Bell Springfield, MO
Crew Member 09/2007 - 10/2007
Smiled, greeted, and thanked up to 200 customers per day customers with a positive attitude
Stood for long periods of time while checking out customers quickly and 100 percent accurately
Kept personal area clean and presentable at all times
Answered over 50 customer questions and helped them with their needs per day
Assisted associates across the store as needed
Operated a cash register handling cash, check, credit, debit, gift cards, coupons handing up to 1000 dollars per day
Pizza Hut Springfield, MO
Crew Member 08/2006 - 11/2006
Made over 100 pounds of dough daily
Cooked pizza, cookies, noodles, chicken, bread
Completed daily preparation work of dough for the following day and salads
Provided excellent customer service for over 150 customers per day
Understood and adhered to all quality standards, formulas and procedures.
Understood and adhered to proper food handling, safety and sanitization standards while preparing food, serving food and clean up.
Maintained professional appearance and grooming standards as outlined in the Operations Manual.
Education History
High School Diploma, Glendale High School Springfield, MO
Additional Information
National Career Readiness Certificate - Silver
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