Customer Service Dining Room
Resume:
Laura A. Lanham
Orange Park, FL. 32073
********@*****.***
Skills
● Customer Service Skills: active listening, time management,and prioritization
● Interpersonal: communication, teamwork/team player, and empathy/empathetic
● Problem Solving: Creativity, critical thinking, and analytical skill(s)
● Technical: Computer usage, enterprise software, microsoft software usage
● Leadership: Decision Making,Stress management, and organization
● Cash-handling: Ability to responsibly count, and exchange currency accurately to guest, and using a till/drawer
Experience
August 2018 -August 2022
Steak-n-Shake, Orange Park Fl - LeadServer/Head Server
● Offered excellent customer service
● Directed/Delegated servers day to day within the dining room
● Offered solution(s)to guest upon any customer related complaint, or issue within the dining room
● Food handling
● Foodpreperation
August 2022 - Present
Red Lobster, Orange Park, FL. - Service Manager
● Generate weekly schedules for employees
● Maintaining cleanliness in dining room
● Offering fast accurate service to guest
● Having compassion to guest concerns
● Offering solutions to guest to better accommodate their experience
● Verifying/coordinating banquets and catering events
● Food Handling/dressing
● Verifying and securing weekly deposits
Education
August 2014 - August 2018
Washington Academy High School, Machias, ME. - Diploma/degree 2
● Attended Washington Academy during the years of 2014-2018
● Graduated with a G.P.A. 3.8
Awards
● High Honors
● Perfect Attendance
● Completion of Motivational for change certification
● Food Handling License via.state of Florida
● Completion of Re-entry/integrated therapy
Contact this candidate