Experience

Senior Account Representative

Discover Financial Services • New Albany, OH

**/**** - *******

Connected patterns for underlying account associations to discover undetected fraud. Tracked chargeback activity to identify best practices for determining fraud. Communicated with customers and company personnel, utilizing active listening and interpersonal skills. Conducted reviews of flagged transactions and reports that showed potential suspicious activity. Assist cardmembers with account information.

Patient Coordinator

The Derm Group • West Orange, NJ

02/2019 - 07/2022

Made phone calls and sent emails to establish leads. Balanced customer schedules, employee availability and maximum load levels while scheduling appointments. Prevented double bookings and set aside appropriate time in between appointments. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Caregiver/Med Tech

Community Options • Elmwood Park, NJ

04/2014 - 11/2018

Encouraged residents to participate in activities of daily living to enhance personal dignity. Assisted with meal planning to meet nutritional plans Improved patient outlook and daily living through compassionate care. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Specialize in paying particular attention to patient needs while adhering to medication disbursement standards. Skills

Communication skills, Documentation review, Microsoft word, Leadership, Customer service, Computer literacy, Microsoft excel, Time management, English

Education

Nursing

Lincoln Tech • Paramus, NJ

Michelle Bobenko

ad02vb@r.postjobfree.com / 973-***-**** / 144 Highview Drive, Clifton, New Jersey 11/2025