Rose Vann

*** **** ***** *****

Wilmington, NC **409

910-***-****

ad02u9@r.postjobfree.com

Objective

To utilize a position in a results-oriented company that seeks an ambitious, career minded individual,

and will encourage acquired skill and education towards continued growth and advancement. As

the widow of a Retired Military Vietnam Veteran, I fully understand the importance of loyalty and

respect for our Country. I believe that I would be an asset to your company.

Experience

2022 October- December 2022

Job Squad 2022

Novant Radiology Scheduling: 3-month contract

Scheduled over 100 radiology appointments daily, MRI’s, Mammograms, CTA’s, Ultrasounds, etc.

2021- January- August 2022

Insight Global

Data entry for the CDC: 20-month contract

Redaction of Covid-19 reports. Data entry reports up to 200 per day, fast-paced setting. In addition to Covid 19 reports, I redacted Flu and Pneumonia reports. Handled sensitive EMR, tracking data over time.

Elevated to Customer Service Representative:

Working exclusively in the Federal Civilian Division, 75 to 100 calls are made outbound daily. Also, 1 hour of inbound calls. Checking the status of covid 19 vaccine participants. Tracking data which patients are due covid screenings.

Extensive FBI Background check was done.

2015 - 2021

PACE. Wilmington, NC - Receptionist, Medical Records, Patient Auditor, Provider

Contracts Coordinator

Greet all visitors, vendors and volunteers entering the facility. Answer multi-line phone console,

while maintaining a polite, professional, manner using proper telephone etiquette. Keep the

reception area clean and organized. Protect patient confidentiality and maintain a secure work

environment by logging off the computer before leaving it unattended. Prepare and scan all medical

records to be put into the patient’s files. Audit all “Patient’s Plan of Care” documentation to ensure

all documents prepared by physicians, nurses, social workers and other facility care providers have

been completed for final processing monthly. Prepare, renew, update and create all contracts for all

current and new providers and vendors working with the facility. Responsible for making sure all

licenses, tax information and certificates of insurance are kept up to date. Provide medication

overrides and authorizations for care plans. Generate “Office of Inspector General” reports

monthly.

2011 - 2014

Coastal Carolina Radiation Oncology, Wilmington, NC - Medical Records Clerk

Prepared and scanned all medical records to be filed in patient’s charts. Obtained all records for

physician’s review before appointments. Faxed and received records and collaborated with

surrounding physicians from UNC, The Mayo Clinic, Johns Hopkins, The Cancer Treatment Centers

of America. Assisted, Delaney Radiology, EPIC and Costal Connect. with front desk duties such as

registering patients, updating and verifying insurance information, collecting co-payments and

answering multi-line phone systems. Assisted with billing, accounts receivable and accounts

payable. Assured the HIPAA compliance measures were met for patients' privacy and set daily

house call schedules. Communicated with doctors, nurses, simulation department and other staff

members to make sure the essential disks and records needed were provided for radiation oncology

treatments.

2010 - 2011 Domestic Violence Shelters, Wilmington, NC - Receptionist

Responsible for making daily bank deposits. Receive, record and acknowledge all gifts, monetary

and other donations. Scheduled conference calls and appointments. Operated multi-line

switchboard and performed filing duties. Maintained extreme confidentiality of clients and their

children. Provided a safe and secure work environment.

2007 - 2010 New Hanover Regional Medical Center, Wilmington, NC - Medical

Records Clerk

Operated a fast pace multi-line switchboard with a monthly call volume of over ten thousand.

Responded promptly to all alarms and emergency situations. Maintained HIPAA and OSHA

compliance as applicable to the area. Prepared and updated daily call list of residents, physicians and

other required medical center on call staff members.

2003 - 2006 New Hanover County Sheriff Department - Detention Officer

Oversaw arrested individuals awaiting trial or convicted of a crime and sentenced to jail or prison.

Maintained security and inmate accountability to prevent disturbance. Provided reports on

conduct, quality, quantity of inmates assigned tasks. Inspected and checked cell areas for

hazardous materials, contraband, fire hazards and evidence of infractions of rules. Reported

security breaches and maintained a daily log of inmate activities.

Education:

2006 - Mount Olive College, Wilmington, NC: English

2006 - Cape Fear Community College, Wilmington, NC: Detention Officer Certificate

2004 - New Hanover Regional Medical Center, Wilmington, NC: Medical Terminology and

Certificate:

2019- Federal Civilian HIPAA Training

2019- Cyber Security Awareness and Personal Data Privacy

2003 - Rockhurst University Continuing Education Center: How to Take Charge of The Front Desk

Certificate

1981 - Cape Fear Technical Institute, Wilmington, NC: Small Business Certificate

1977 - New Hanover Senior High School, Wilmington, NC: HS Diploma

Volunteer Opportunities:

1995 - 2007: NHRMC and 2009: Thalian Hall

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