Data Science Customer Service
Resume:
MR
MARK RODRIGUEZ
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
CaterpillarInc - Quality Advisor
Seguin, TX
10/2022 - Current
● Determined quality department standards, practices and procedures.
● Established and tracked quality department goals and objectives. Applied coaching techniques and tools to support managers and team members in improving performance.
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Monitored staff organization and suggested improvements to daily functionality
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Maintain and improve the integrity and reliability of process controls within the production process to ensure customer protection
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Perform Plan / Method Audits of the production processes to ensure critical to customer actions are occurring correctly
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Lead and support Caterpillar Production System continuous improvement activities
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Provide support to quality issues identified on the production line as needed
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Escalate issues and necessary resources to root cause and development counter measures
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Execute containments as required in an effective manner and communicate results
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Create quality alerts per established guidelines to maintain operator awareness
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Execute special studies as directed by Section Managers to understand line performance
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Monitor quality performance of the line (reject activity, hold, etc.) and react to issues accordingly
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● Shift and value stream flexibility
● Intermediate Microsoft Office Skills
● Knowledge of products and assembly tools
*************@*****.***
San Antonio, Tx 78261
Skills
● Customer Service
● Communication
● Problem Solving
● People Skills
● Time Management
Solution Development and
Optimization
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● Adaptability and Flexibility
● Audit Assistance
● Data Capture and Analysis
● Peer Coaching
● Lean Manufacturing Methodologies
● Critical Thinking
● Quality Production
● Productivity Standards
● Raw Materials Receiving
● Raw Material Inspection
● Finished Goods Inspection
● Blueprint Interpretation
● Customer Satisfaction
● Corrective Actions
● Daily Logs
● Problem Reporting
● Random Sampling
● Production Operations
● Manufacturing Processes
● Machine Operations
Education
CaterpillarInc - Quality Inspector
Seguin, TX
10/2021 - 08/2022
● Strong written and verbal communication
● Ability to collaborate with different teams
● Intermediate Plex experience
● Strong analytical skills
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
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Worked with specific production team members to rectify production issues and maintain high-quality final products.
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Inspected and packaged products meticulously according to manufacturing specifications.
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Performed frequent visual inspections to root out tolerance and compliance issues.
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Discarded and rejected products, materials and equipment not conforming with specifications.
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Monitored production operations for compliance with specifications and promptly reported defects.
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Utilized gauges, tools and equipment to complete in-depth assessments.
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Inspected engines and assembly with accuracy, reporting problems or defects quickly.
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Maintained high standard of workmanship by using only approved data, materials, tools and test equipment
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Maintain and improve integrity and reliability of process controls within the production process to ensure costumer protection
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Perform Plan/ Method Audits of production processes to ensure critical to customer actions are occurring correctly
●
Lead and support Caterpillar Production System continuous improvement activities
●
Provide support to quality issues identified on the production line as needed
●
Escalate issues and necessary resources to root cause and develop counter measures
●
Execute containments as required in an effective manner and communicate results
●
Execute special studies as directed by Section Managers to understand line performance
●
Monitor quality performance of the line (reject activity, holds, etc.) and react to issues accordingly
●
● Intermediate Microsoft Office Skills
● Knowledge of products and assembly tools
● Knowledge of quality process checks and engine assembly
● Strong written and verbal communication
● Ability to collaborate with different teams
● Intermediate Plex experience
● Strong analytical skills
● Performed strip back project on C-15 cam bearing sort Lee College
Baytown, TX
CaterpillarInc - Production Support Technician
Seguin, TX
07/2021 - 10/2021
LAND SURVEYOR, BRAVOS - Land Surveyor
San Antonio, TX
01/2019 - 07/2021
Promptly documented and reported all defective equipment and hazardous conditions.
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Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
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Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
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Improved workflow by reordering supplies to prevent shortages and downtime
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Examined incoming materials and compared to documentation for accuracy and quality
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Inspected finished products for quality and adherence to customer specifications
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Maintaining safety, quality, velocity, cost by following work culture and company policies
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● Assembly on diesel engines
Aligning and securing engine components as ordered by work instructions
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● Maintaining clean work area and station to avoid accidents
● Ensure that parts and materials used are free from quality defects Assist other departments with problem solving or improvement ideas related to assembly
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Verifying correct alignment of engine components using engine schematics and part prints
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● Certified on over 15 stations
● Self starter, Self learner
Aligning and installing gaskets, seals, bearings, hoses, covers, and visual components
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Submit and assist with the resolution of Continuous Improvements cards
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Provide information to supervisors and managers about processes within assigned area
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● Takes Lead
● Works well under pressure and with new assigned areas
● Experience with Microsoft Excel, Word, and Power Point, Workday
● SURVEYING
Measuring land such as depth and shape based on reference points, examine previous land records to verify data from on-site surveys; prepare maps and reports and present results to clients, finding property lines, creating data on a satellite GPS 6 months experience
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● Dealing with customers and providing their needs Quikrete - MACHINE OPERATOR
San Antonio, TX
02/2018 - 01/2019
Amazon - Inbound Stower
Schertz, TX
02/2018 - 01/2019
CaterpillarInc - QUALITY INSPECTOR/ ASSEMBLER
Schertz, TX
Set up pitch points and gather information about property, including land deeds, existing surveys, mortgage records, and other relevant documentation that will help establish the true boundary of a given plot of land
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Document autonomous measurements of land on data collector using GPS to provide accurate measurements of land
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Finding property pins and providing updated information before and after building of construction on resident or commercial properties
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Assisting CAD tech and RPLS with findings and sketches with measurements and topo graphic surveys
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Strong communication with customers in commercial and residential areas
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Reading and understanding Blue Prints provided from engineers and contractors
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Understanding Forestry and creating topographic land surveys with tree types, sizes, and diagrams
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Operating a front- end loader to load raw materials, operating touchscreen computer for troubleshooting of machines on production lines, handling machinery in warehouse such as raw materials, forklifts, organizing merchandise and contribute to filling orders before deadlines; troubleshooting machinery such as maintenance and tool changes on machinery 1 year experience
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● Operating production line bagging raw cement
● Operating MSK pallet wrapping machine
● Sorting and saving all raw material after production Assisting with shipping team loading pallets of concrete onto 18 wheelers
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Assisting Maintenance with conveyer belt issues and changing out damaged rollers on production line
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● Loading raw material into concrete burner in order to make cement Staging product for shipping purposes by production time and by different orders of cement type
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Restacking cement bags by hand and torching pallets with plastic to protect product
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Scanning and stowing items in bins, placing items into a bar coded shelf location, maintain a stower rate of 120 items or higher in 1 hr
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Meeting customer needs on a timely manner, attending daily rev-ups and coaching others to maintain team work and leadership skills
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Inspecting items for defects, and escalating damaged items to supervisors ensuring adequately labled products
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03/2016 - 01/2018
V.K. Knowlton - Pipe Fitter
San Antonio, TX
01/2015 - 02/2016
Don Lawson Inc - Restoration Foreman
● Making sure product meets company requirements
● Running quality tests and identifying defects with a report Tool changing machinery that cuts motor blocks, approves finished products by confirming specifications
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Conducting visual and measurement tests, returning products for re- work
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● Maintains safe and healthy work environment
Following work standards and procedures and complying with legal regulations
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● disposing of defected bolts and tools
● Operate machining equipment to produce parts free of quality defects Maintain records related to inventory, quality, defective parts, and defective equipment
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● Maintain or exceed production standards set by the company Submit and assist with resolution of C.P.S. Continuous Improvement cards
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Provide information to supervisors and managers about processes within assigned area
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● Beginner level experience with electronic standard work or SOPs
● Beginner level experience with Microsoft office
Assist in tool changes on robots for raw material machining for engine blocks
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● Gauging and reading Blueprints
● Operating 3 ton crane lift
● Inspecting C27 blocks for bore, cuts, and gauging Inspecting motor blocks for imperfections and gauging cuts, assembling motor blocks
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Reading blueprints to assemble motors, all done on computer worksheets
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Fabricated and installed screw pipe, socket weld pipe and stainless steel tubing.
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● Threaded pipes using piping machines.
Followed safe work practices, which included fall protection and personal protective equipment.
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Performed tests to check quality of pipe and piping systems and make adjustments as necessary
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● Assemble pipes for sewer and water lines
● Digging and shoveling sand and gravel
● Operate heavy machinery
● Shore setter
● Set manholes
● Team Lead laborers
Corpus Christi, TX
03/2013 - 01/2015
Interacted with employees to demonstrate high standards and mitigate issues effectively.
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● Established clear priorities and production quality standards. Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
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Reviewed project details to specify correct materials and equipment for job sites
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● Supervise and interview employees
● Order materials
● Operate heavy machinery: front end loader, sky boom, skytrak, forklift Install and restore construction material such as : siding, roofing, drywall, sheet metal carports, balcony handrails, painting, installing rain gutters, digging, demolition, scaffolds building
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● Supervise a team of 12
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